endorsedOngoing

iOS Server Monitoring App for Telecommunications Provider

Services Covered:

Mobile Application Development

Industry

Telecommunications

Duration

114 months

Budget

50K - 199K

Start Date

1 February 2017

Team Size

Confidential

Engagement Model

Onshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Techugo is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

India

Project Summary

Techugo developed an iOS application (built with Java and PHP) that allows a telecommunications provider to log in via VPN and monitor server statuses, utilization, alarms, payments, and network analytics. The engagement included an SLA and ticket-based support; most initial issues were resolved within a few months and Techugo responds to tickets promptly, typically within 24 hours.

Key Challenges

Track statuses and usage across multiple servers

Project Deliverables

iOS application for server and network monitoring
VPN login and server status/ utilization dashboard
Live alarm tracking and testing tools
Customer payment monitoring and usage analytics
Ticket-based support integration (management portal) and SLA-backed support

Project Solution

Techugo built an iOS application that allows the client to connect via VPN and view which servers are running, their current utilization, perform testing, and monitor alarms in real time. The app also includes modules to monitor customer payments and to report free vs. paid usage, along with additional analytics for the network. The solution was developed using Java and PHP and is supported on a ticket-by-ticket basis under an SLA.

Project Outcome

Most initial connectivity issues were resolved within three to four months
Issues are handled under an SLA with prompt, typically 24-hour, response times
Ongoing ticket-based support is in place and the client plans to re-engage Techugo for future development

Platforms

Mobile

Tech Stack

Java
PHP

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The team is professional and prompt, addressing all concerns within 24 hours. Techugo's provides an exceptional value for the cost, setting them apart from other vendors. The success and responsiveness of the team will lead to future projects.”
Anonymous
Deputy Manager
Date: 10/30/2017