endorsedCompleted

Mobile App Suite for Idea Cellular (Customer Care & Wallet)

Services Covered:

Mobile Application Development

Industry

Telecommunications

Duration

6 months

Budget

Less than 10K

Start Date

1 February 2015

Team Size

Confidential

Engagement Model

Onshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable iProgrammer Solutions Private Ltd. is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Idea Cellular

Mumbai, India

Project Summary

iProgrammer built a suite of mobile applications for a large Indian telecommunications company (Idea Cellular), handling the development work while the client managed marketing and product management. The vendor developed a customer-care app (50–60 screens) integrated with 40+ backend APIs, converted an initial hybrid app into native Android, iOS and Windows Phone versions, and delivered several enterprise apps and a mobile wallet. The applications have attracted over 10 million users with an average Google Play rating of 4.2, and iProgrammer continues to provide ongoing development via dedicated developers.

Key Challenges

Find a design and development partner
Require an agile, flexible, and cost-effective team to avoid long development cycles
Convert an initially developed hybrid app to native platforms for better customer suitability

Project Deliverables

Customer-care mobile application (50–60 screens)
Integration with more than 40 backend APIs
Native applications for Android, iOS and Windows Phone (conversion from hybrid)
Around five enterprise applications for channel partners
Mobile wallet project / mobile wallet platform

Project Solution

iProgrammer Solutions was engaged as the exclusive development partner and implemented the mobile applications end-to-end. They developed an initial hybrid customer-care app (50–60 screens) integrated with over 40 backend APIs, then converted the app to native Android, iOS and Windows Phone versions over roughly two months. The vendor also developed around five enterprise applications for channel partners and a mobile wallet product that later became the basis for a separate company. Throughout the engagement they provided dedicated developers, collaborated with the client's business analysis and product teams, and supported ongoing development and staffing handovers.

Project Outcome

Over 10 million users for the application
Average 4.2-star rating on Google Play (average of 4.5 stars in the last 5 months)
Ongoing engagement with dedicated developers and fortnightly reviews
Vendor handled resource handovers and replaced underperforming staff without billing

Platforms

Mobile

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The applications have been used by over 10 million consumers, with an average rating of 4.2 on the Google Play store. iProgrammer has been able to solve any challenge that comes up with the client, or ensures that it is solved by an outside resource.”
Anonymous
Manager
Date: 02/02/2017