endorsedCompleted

Chatbot Rating Feature for B2Chat

Services Covered:

Custom Software Development

Industry

Information Technology

Duration

2 months

Budget

10K - 49K

Start Date

1 August 2019

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable TechNex Technologies Private Limited is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

B2Chat

Colombia

Project Summary

TechNex Harvestgrid developed a chatbot feature for a consolidated chat SaaS (B2Chat), using React Native and Java. The feature included a customer-facing UI for rating (stars or binary) and was adopted by 70% of the client's users. The vendor delivered on time with effective project management and strong technical knowledge, securing an ongoing working relationship.

Key Challenges

Urgent need for a feature that required external support to accelerate development
Deliver the specific functionality by the end of the year
Requirement for a team with strong expertise in React Native and Java

Project Deliverables

Chatbot feature to collect customer service qualifications via instant messaging
Customer-facing UI for rating (stars or binary)
Integration into the client's consolidated chat SaaS

Project Solution

TechNex developed a chatbot feature that prompted customers to qualify the service via the client's instant messaging channels. The vendor implemented a customer-facing UI that allowed users to submit ratings (either star-based or binary). The solution was delivered by a two-person project team and integrated into the client's consolidated chat SaaS.

Project Outcome

Feature adopted by 70% of the client's user base
Effective project management with regular, productive meetings and fluid communication
Secured an ongoing working relationship with the vendor

Platforms

SaaS

Tech Stack

React Native
Java

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The feature that TechNex Harvestgrid Pvt. Ltd. developed has been adopted by 70% of the client's customers. They showcased great project management through effective meetings and communication. The extent of their technical knowledge is remarkable and ultimately secured a long-term partnership.”
Pamela Richter
Co-Founder & Sales Manager
Date: 02/14/2020