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Chatbot Rating Feature for B2Chat

Services Covered:

Custom Software Development
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Industry
Industry

Information Technology

Duration
Duration

2 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 August 2019

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

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77/100
Good

Project Capability Score (PCS) estimates how capable TechNex Technologies Private Limited is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

B2Chat

map Colombia

Project Summary

TechNex Harvestgrid developed a chatbot feature for a consolidated chat SaaS (B2Chat), using React Native and Java. The feature included a customer-facing UI for rating (stars or binary) and was adopted by 70% of the client's users. The vendor delivered on time with effective project management and strong technical knowledge, securing an ongoing working relationship.

Key Challenges

  • Urgent need for a feature that required external support to accelerate development
  • Deliver the specific functionality by the end of the year
  • Requirement for a team with strong expertise in React Native and Java

Project Deliverables

  • Chatbot feature to collect customer service qualifications via instant messaging
  • Customer-facing UI for rating (stars or binary)
  • Integration into the client's consolidated chat SaaS

Project Solution

TechNex developed a chatbot feature that prompted customers to qualify the service via the client's instant messaging channels. The vendor implemented a customer-facing UI that allowed users to submit ratings (either star-based or binary). The solution was delivered by a two-person project team and integrated into the client's consolidated chat SaaS.

Project Outcome

  • Feature adopted by 70% of the client's user base
  • Effective project management with regular, productive meetings and fluid communication
  • Secured an ongoing working relationship with the vendor

Platforms

  • SaaSSaaS

Tech Stack

  • React NativeReact Native
  • JavaJava

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The feature that TechNex Harvestgrid Pvt. Ltd. developed has been adopted by 70% of the client's customers. They showcased great project management through effective meetings and communication. The extent of their technical knowledge is remarkable and ultimately secured a long-term partnership.”

Pamela Richter

Co-Founder & Sales Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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