endorsedOngoing

Communication Services Web & Mobile Platform

Services Covered:

Custom Software Development

Industry

Telecommunications

Duration

110 months

Budget

1M - 10M

Start Date

1 June 2017

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable SoftwareHut is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Sonetel

Stockholm, Sweden

Project Summary

SoftwareHut developed a web application, native mobile apps and a chat widget with integrated AI capability for a communications SaaS provider. The engagement enabled the client to expand from local phone-number services to full text-and-voice communication services for small businesses. The vendor provided a small dedicated team and project leadership and supported a long-term collaboration culminating in a public beta launch in fall 2019.

Key Challenges

Develop a brand new customer web portal and mobile apps to cover old phone-number services and new text/AI services.
Build a chat widget for customer websites and some backend microservices while retaining most backend work in-house.
Create easy-to-use mobile and desktop apps covering both text and voice communication for customers and internal teams.

Project Deliverables

Web app
Native mobile apps
Chat web widget
Backend microservices

Project Solution

SoftwareHut was selected based on experience, size, and price. They developed a web application and native mobile apps using React, built a chat web widget for customer interactions, and implemented various backend microservices while most backend architecture and development responsibilities remained with the client. The vendor provided a project leader, QA resources, and a small development team and managed scheduling and priorities.

Project Outcome

Business expanded from phone-number provider to full-range communication services (text and voice).
New services were launched in fall 2019.
Vendor provided high-quality team and strong project management leading to a successful long-term collaboration.

Platforms

Web
Mobile

Tech Stack

React.js

Client Endorsement

Overall Review Rating

4.25

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The project has enabled the client's business to take on new services, including text and voice, meeting their expectations. SoftwareHut provides a high level of customer service and support. The team is hard-working, attentive, and professional.”
Henrik Thomé
CEO & Founder
Date: 07/08/2020