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EndorsedendorsedOngoing

Ongoing IT Infrastructure and Application Support for Medical Device Company

Services Covered:

Managed IT Services • Software Maintenance and Support • Custom Software Development
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Industry
Industry

Healthcare

Duration
Durationinfo-circle

63 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 August 2016

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
80/100
Strong

Project Capability Score (PCS) estimates how capable Softtek is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapShanghai, China

Project Summary

A medical device company engaged Softtek in August 2016 for long-term IT infrastructure and application support. Softtek provides daily operation and maintenance of servers, networks, desktops and IT application systems, developed a shipment management system, and customized a JIRA-based management system. The client reports improved satisfaction, standardized processes (ITIL/CMMI5), and better operational efficiency as results of the engagement.

Key Challenges

  • Find a long-term provider to deliver stable, high-quality IT infrastructure and application support
  • Meet ITIL standards and have standardized management/implementation processes to improve IT support
  • Support daily operations across servers, network, desktops and develop/maintain IT application systems

Project Deliverables

  • Daily operation and maintenance support for IT infrastructure
  • Customized shipment management system
  • Customized JIRA-based operation and maintenance management system
  • On-site desktop support

Project Solution

Softtek provides end-to-end daily operation and maintenance support for the client's IT infrastructure and application systems, including server, network, desktop support, and IT app maintenance. The vendor customized a JIRA-based operation and maintenance management system and developed a shipment management system, and applies ITIL-based and CMMI5-based processes. Two dedicated teams (infrastructure support and application system support) staffed the engagement and perform regular on-site and weekly communications.

Project Outcome

  • Improved business department satisfaction with the IT team
  • Shipment management system improved work efficiency and standardized business processes
  • Standardized ITIL/CMMI5-based processes ensured delivery quality and smooth project communication

Platforms

  • WebWeb
  • DesktopDesktop

Tech Stack

  • JiraJira

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Softtek has standardized the management and implementation process on IT systems. Also, they've created shipment management software that streamlines business operations and improves work efficiency. Overall, they've been delivering top-notch outcomes through their prowess and experience.”

Anonymous

IT Director

Note: This endorsement is based on publicly available client feedback from external review sources.