endorsedOngoing

Medical Billing System Modernization

Services Covered:

Custom Software Development • Software Maintenance and Support

Industry

Healthcare

Duration

247 months

Budget

200K - 999K

Start Date

1 January 2006

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

79/100

Good

Project Capability Score (PCS) estimates how capable Mono Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Chicago, United States of America

Project Summary

Mono Software replaced an outdated desktop medical-billing system by designing and deploying a hybrid "smart client" and web application, later adding mobile apps. The vendor delivered end-to-end services—requirements-based technical design, development and deployment—and has been a long-term partner, meeting deadlines and remaining accessible across time zones. The engagement strengthened the client's competitiveness and has been renewed repeatedly.

Key Challenges

Replace an outdated desktop solution that limited growth
Reimplement existing functionality using up-to-date technologies
Combine smart client architecture with a pure web application and later add mobile apps
Ensure the redesigned system supports ongoing reporting, updates, and analysis

Project Deliverables

Smart client and web application (hybrid architecture)
Mobile applications (delivered later)
Technical design document based on documented business processes
Fully deployed medical billing system

Project Solution

Mono Software designed, developed and deployed a complete medical billing system replacement, reimplementing existing desktop functionality using modern technologies. The vendor produced technical design documentation from the client's business-process documents, implemented the system on the .NET framework with a SQL Server database, and later added mobile apps. The team provided project management and cross-continent communication support throughout delivery.

Project Outcome

The new system helped the client remain competitive and supported ongoing reporting and analysis needs
Mono Software exceeded expectations, leading to repeated contract renewals
The vendor complied with deadlines and effectively managed cross-continent communication
Urgent issues were resolved swiftly, including outside standard business hours

Platforms

Web
Mobile
AR/VR/XR

Tech Stack

.NET
SQL

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Mono Software has cultivated a keen understanding of high-level goals over a lengthy partnership. Highly professional and engaged, they were always accessible despite time zone differences. They take initiative of their own accord to solve problems and secure results to keep the client competitive.”
Anonymous
Data Processing Lead
Date: 10/10/2018