endorsedOngoing

Grid Performance Monitoring System for National Transmission Operator

Services Covered:

Custom Software Development • Software Maintenance and Support • Software QA and Testing

Industry

Utilities

Duration

255 months

Budget

200K - 999K

Start Date

1 May 2005

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Mono Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Croatian Transmission System Operator

Zagreb, Croatia

Project Summary

Mono Software developed a custom internal web and cross-platform mobile system to monitor a national energy grid’s performance and detect operational events. The vendor built the initial platform and has continuously improved it since May 2005, providing development, testing, and maintenance. The solution has operated 24/7 for 13 years without critical outages and is managed via Agile sprints and Redmine for issue tracking.

Key Challenges

Ensure the grid operates without issues and receive immediate notifications when problems occur
Track how each problem is solved to enable analysis of root causes
Support extensive communication across a large company and propagate solutions quickly and efficiently
Develop a software solution based on specific, documented requirements

Project Deliverables

Web application
Cross-platform mobile app
Microsoft SQL Server database
QA-tested codebase
Ongoing maintenance and updates

Project Solution

Mono Software designed, developed, tested and maintained a custom internal system to track energy-grid performance and discover key operational events. They built an initial foundation and iteratively enhanced it via annual contracts, implementing the web solution in ASP.NET/C# with Microsoft SQL Server as the central database and a Xamarin-based cross-platform mobile app. Mono handled QA and ongoing maintenance and ran development in 2–3 week Agile sprints using Redmine for issue tracking.

Project Outcome

The system reduced manual paperwork and shortened task completion time compared to previous processes
Internal users reported positive feedback and higher productivity
The solution has run 24/7 for 13 years without a single critical outage
The platform is scalable and includes failover capabilities

Platforms

Web
Mobile

Tech Stack

ASP.NET
C#
Xamarin
SQL

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Mono Software deftly incorporates feedback from new clients to improve the foundational project and create new custom iterations each year. They delivered a system that has operated 24 hours for 13 years without any downtime or critical issues. The team provides flawless Agile project management.”
Leo Rakovac
IT Operations
Date: 10/15/2018