endorsedOngoing

Hearing Guardian App — Debug, Refactor & UX Redesign

Services Covered:

Mobile Application Development • Software Maintenance and Support • UI/UX Design

Industry

Healthcare

Duration

77 months

Budget

50K - 199K

Start Date

1 March 2020

Team Size

Confidential

Engagement Model

Onshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable Softo is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Biosom

Brazil

Project Summary

Softo debugged and refactored the Hearing Guardian mobile app for Biosom, addressing performance and UX issues. The vendor updated the app's API logic, refreshed React Native libraries, and produced a redesigned UX. Communication was regular via Slack and Google Meet with weekly meetings and Jira for task management. The client reported a 30% increase in bug fixes and UX issue resolution since the engagement began.

Key Challenges

Fix and refactor the existing mobile app
Improve app performance
Resolve user experience (UX) problems

Project Deliverables

Updated API with new business rule logic
Updated React Native libraries
Redesigned user experience (new UX design)

Project Solution

Softo worked with the client's CTO and developers to diagnose and fix issues in the beta mobile app, then implemented a step-by-step plan to apply improvements. The vendor updated the API with new business-rule logic, upgraded React Native libraries, and produced a new UX design through their UX team. The engagement involved regular meetings with the CTO, project manager, and head of UX, and collaboration with the development team to propose technical solutions.

Project Outcome

Increased bug fixes and UX issue resolution by 30%.
Established regular communication: daily written updates and weekly meetings; used Slack, Google Meeting, and Jira for task management.

Platforms

Mobile
API/Integration Platform

Tech Stack

React Native
RESTful API
Jira

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Since the collaboration, Softo has debugged 30% more errors and cleaned up the user experience. They've been dedicated to the solution, and maintain weekly meetings to discuss project specs in detail.”
Rafael Bueno Rodrigues
Product Owner
Date: 07/12/2021