endorsedOngoing

Engineering & Support for Hospitality Loyalty and Ordering Apps

Services Covered:

Custom Software Development

Industry

Hospitality, Travel & Tourism

Duration

74 months

Budget

Less than 10K

Start Date

1 June 2020

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Scopic is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Zonal

Longwood, United States of America

Project Summary

Scopic provided ongoing engineering and support for the client's hospitality products, primarily working on the Z-Loyalty and iOrder applications that integrate with in-store POS systems. The vendor performed troubleshooting (including a mission-critical memory-leak fix), UX enhancements, and cross-platform development across iOS, Android and web, and used cloud tools and a cloud-based PM system (Teamwork) to manage the engagement. The client praised Scopic's responsiveness and reliable delivery and intends to continue the relationship.

Key Challenges

Support and enhancement of products originally built by other firms
Fixing a mission-critical memory leak in the loyalty application
Improving the user ordering experience for the iOrder mobile app
Ensuring integration with in-store POS systems

Project Deliverables

Mobile applications (iOS and Android)
Web application support and enhancements
Memory-leak fixes and bug remediation
UX improvements for the iOrder ordering experience
Integration work with in-store POS systems

Project Solution

Scopic engaged via technical scoping calls to estimate and plan work, then executed fixes and feature improvements across iOS, Android and web platforms. Their work included debugging and fixing a mission-critical memory leak, enhancing the mobile ordering user experience, and supporting integrations with the client's POS systems. The team used cloud services (Google Firebase, SendGrid, Heroku) and coordinated via a cloud-based project management tool (Teamwork).

Project Outcome

Scopic consistently met the client's expectations and secured ongoing engagement.
Project management workflows were run through Teamwork, improving collaboration and transparency.

Platforms

Mobile
Web

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Socpic continues to deliver the best solutions for the client, meeting their expectations and setting them up for a long-term partnership. They use a cloud-based project management solution to ensure an efficient workflow. Their commitment and quick turnaround time make them a reliable partner.”
Brian Laugherty
Director
Date: 04/16/2021