endorsedCompletedAI Summary App for Zendesk with Website (EasyFalcon)
Services Covered:
Industry
Information Technology
Duration
3 months
Budget
Confidential
Start Date
1 August 2025
Team Size
1-5 Employees
Engagement Model
Offshore
Project Capability Score (PCS)
79/100
Good
Project Capability Score (PCS) estimates how capable ScaleupAlly is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS
Client
EasyFalcon
Toronto, CanadaProject Summary
ScaleupAlly developed an AI summary app integrated with Zendesk for EasyFalcon, built a supporting website hosted on AWS, and implemented an API webhook plus user and admin dashboards. The team met development milestones and communicated primarily via virtual meetings; the client found them easy to work with but noted room for more proactive daily updates.
Key Challenges
- Needed to build an AI summary app for Zendesk.
Project Deliverables
- AI summary app for Zendesk
- Website hosted on AWS
- API webhook
- User and admin dashboards
Project Solution
ScaleupAlly developed an AI summary application for Zendesk, created a website, hosted it on AWS, and handled associated coding and programming tasks. The engagement involved one ScaleupAlly teammate and ran from August to November 2025. The client selected the vendor after an online search based on ratings and pricing.
Project Outcome
- Reached development milestones with the site and app
- Delivered a working website, API webhook, summarization feature, and user and admin dashboards
- Positive collaboration though communication could be more proactive
Platforms
Web
Tech Stack
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Amazon Web Services (AWS)
Client Endorsement
Overall Review Rating
4.25
4 out of 5 stars
4 out of 5 starsTimeliness
Cost Rating
Willing to Refer
Quality of Deliverables
“ScaleupAlly delivered a working website, API webhook, summarization feature, and user and admin dashboards. The team reached development milestones and was kind and easy to work with. ScaleupAlly communicated primarily through virtual meetings.”
Note: This endorsement is based on publicly available client feedback from external review sources.
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