endorsedCompleted

Senior Care Platform Rails App & AI Customer Support Tool

Services Covered:

AI and Machine Learning • Custom Software Development • Website Development

Industry

Information Technology

Duration

5 months

Budget

Confidential

Start Date

1 November 2023

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

83/100

Strong

Project Capability Score (PCS) estimates how capable JetRuby Agency is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Clara

San Francisco, United States of America

Project Summary

JetRuby Agency finished a senior care platform's Ruby on Rails application, including caregiver and coordinator dashboards, implemented an AI-powered customer support tool, and trained the client's engineering team. They reduced payroll processing time and improved the AI agent's response accuracy, launched live marketplace products for families and caregivers, and were noted for flexibility and strong communication.

Key Challenges

Set the foundation for our Ruby on Rails app
Explore AI agentic solutions for customer support
Train our internal engineering team in Ruby and Rails best practices

Project Deliverables

Finish caregiver/coordinator dashboards
Fully automated payroll system for domestic employers in California
MVP AI-powered customer support tooling tied into Close CRM workflows

Project Solution

JetRuby completed the client's Ruby on Rails application by finishing caregiver and coordinator dashboards, built a fully automated payroll system for domestic employers in California, and developed an MVP AI-powered customer support tool integrated with Close CRM workflows. A 2–5 person JetRuby team delivered the work and provided training to the client's internal engineering team.

Project Outcome

Payroll process time reduced by 50%.
MVP AI agent responds correctly without human editing 30% of the time, with accuracy growing.
Live products launched for both sides of the marketplace (families and caregivers).
Improved flexibility and strong communication from the vendor throughout the engagement.

Platforms

Tech Stack

Ruby on Rails

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“JetRuby Agency helped the client reduce their payroll process time and improve their AI agent's response accuracy. They also helped the client launch live products for both sides of their marketplace. Moreover, their flexibility, expertise, and strong communication impressed the client.”
Ian Gillis
Co-Founder & CTO
Date: 04/09/2025