endorsedOngoing

Logistics Operations Platform Development (Microsoft .NET & SQL)

Services Covered:

Custom Software Development

Industry

Logistics & Transportation

44 months

Budget

1M - 10M

Start Date

1 December 2015

Team Size

Confidential

Engagement Model

Offshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Samyak Infotech Pvt. Ltd. is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Broomfield, United States of America

Project Summary

Samyak Infotech developed and continues to maintain a Microsoft .NET/SQL operational platform that runs a logistics company’s core business operations, including call-center, courier, and customer-facing portals. The platform has been live in call centers since 2016 and is praised by internal employees and independent consultants. The vendor remains fully responsible for development and maintenance and is noted for proactive product thinking, though UX and mobile development are areas for improvement.

Key Challenges

Replace a previously failed logistics tool and provide a reliable operations platform
Enable call center operators to manage the order lifecycle effectively
Provide courier management and customer-facing portals to support end-to-end logistics operations

Project Deliverables

Operational tool for call center operators to manage the order lifecycle
Courier management portal
Customer-facing portal
Full software platform built on Microsoft .NET and SQL
Ongoing development and maintenance of the platform

Project Solution

Samyak Infotech was fully responsible for developing and maintaining the client's end-to-end software platform. They delivered an operational tool for call-center operators to manage order lifecycles, a courier management portal, and a customer-facing portal. The platform was implemented using Microsoft .NET and SQL, and Samyak provides ongoing development and maintenance support while assigning project leads to handle issues and design decisions.

Project Outcome

All business operations now run through the provided tool
Live in call centers since 2016, demonstrating long-term stability
Independent auditors and consultants rated the platform superior, prompting adoption decisions
The acquiring company plans to transition its business operations onto this platform

Platforms

Web
Mobile

Tech Stack

.NET
SQL

Client Endorsement

Overall Review Rating

4.13

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The final deliverable now runs all business operations and has received praise from internal employees and independent consultants. Samyak Infotech demonstrates a drive to create the best product possible. Thanks to a dynamic leadership team, they succeed in offering cost-effective solutions.”
Anonymous
Product Manager
Date: 08/13/2019