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Order Management Modernization for Logistics Company

Services Covered:

Custom Software Development
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Industry
Industry

Logistics & Transportation

Duration
Durationinfo-circle

37 months

Budget
Budget

1M - 10M

Start Date
Start Date

1 May 2013

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
78/100
Good

Project Capability Score (PCS) estimates how capable Icreon is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

map United States of America

Project Summary

Icreon supported a logistics and home-delivery company in migrating away from an outdated .NET legacy system to a new Java-based order management platform. They maintained the inherited legacy system for years while leading requirements gathering, business analysis and development of the new order-management software. The new platform improved usability for non-technical users, and the vendor differentiated itself through organized project management and responsiveness.

Key Challenges

  • Migrate away from an outdated legacy software system
  • Modernize and improve order-management processes for internal and external users
  • Support a wide range of non-technical users such as dispatchers and customer service representatives

Project Deliverables

  • Legacy system maintenance
  • Order management system (new Java-based software)
  • Requirements gathering and business analysis
  • Development, deployment and ongoing support

Project Solution

Icreon maintained the client's inherited .NET legacy system for over three years while onboarding and becoming familiar with it. They performed requirements gathering and business analysis, then led development of a new order-management platform implemented using Java and other technologies. Their work included building the internal/external order management workflows, integrating dispatch and tracking features, and providing ongoing development and support.

Project Outcome

  • Improved usability for non-technical users across customer and dispatcher roles
  • Reliable maintenance and incident response (vendor manually sent ~3,000 emails during an outage)
  • Organized project management and tool adoption (JIRA, Unfuddle, GitHub) leading to effective collaboration

Platforms

  • WebWeb

Tech Stack

  • JavaJava
  • .NET.NET
  • GitHubGitHub
  • JiraJira

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

With the new software, all sorts of customers can find their way around the platform easily, without any technical knowledge. Icreon stood out for being well organized, collaborative, and flexible with scheduling. They understood the business context and came up with flexible solutions for users.

Anonymous

Senior Manager of Integration

Note: This endorsement is based on publicly available client feedback from external review sources.

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