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Microsoft Dynamics CRM Customization Support for Utilities Software Company

Services Covered:

Custom Software Development
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Industry
Industry

Software Development

Duration
Duration

4 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 January 2021

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable rinf.tech is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapBucharest, Romania

Project Summary

Rinf.tech provided team-extension development support for a software company, assisting with a Microsoft Dynamics CRM customization project for the utilities industry. The vendor supplied 3 .NET developers and a technical project manager and worked under an Agile methodology using .NET, SQL, and Azure. The client reported on-time delivery, effective project management, and strong communication that streamlined their development efforts.

Key Challenges

  • Rapid company growth created an urgent need for development resources
  • Needed the vendor to act as an extension of the internal team to meet tight deadlines
  • Required reliable resources and effective project management to reduce internal overhead

Project Deliverables

  • Microsoft Dynamics CRM customization
  • .NET development work
  • SQL database development and support
  • Azure cloud development
  • Team extension: 3 .NET developers and 1 Technical Project Manager

Project Solution

The engagement used a team-extension model: RINF supplied 3 .NET developers and 1 Technical Project Manager who worked predominantly under the client's management while RINF provided an overlay Project Management layer. The team delivered tasks for a Microsoft Dynamics CRM customization project for the utilities industry, using .NET, SQL, Azure Cloud and Agile methodology. RINF's talent availability and PM support were cited as deciding factors in selection.

Project Outcome

  • Delivered the CRM customization project on time and as expected
  • RINF's Project Management layer reduced client overhead and improved communication despite the pandemic constraints
  • Client praised access to reliable resources and timely issue resolution

Platforms

  • CRMCRM
  • CloudCloud

Tech Stack

  • .NET.NET
  • SQLSQL
  • AzureAzure
  • Microsoft DynamicsMicrosoft Dynamics

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Equipped with a large pool of reliable resources, rinf.tech effectively streamlined the client's development efforts and helped them deliver the project on time. The team showcased their top-notch project management skills by communicating effectively and addressing issues and concerns quickly.”

Florin Dumitru

COO

Note: This endorsement is based on publicly available client feedback from external review sources.

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