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EndorsedendorsedOngoing

Oracle CPQ Cloud Support for Rail Consulting

Services Covered:

Cloud Consulting and Services • Staff Augmentation
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Industry
Industry

Business Consulting & Services

Duration
Duration

9 months

Budget
Budget

Confidential

Start Date
Start Date

1 January 2021

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable Reyna Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Rail Consulting

mapMexico City, Mexico

Project Summary

Arche Softronix provided ongoing Oracle CPQ Cloud support to a consulting firm (Rail Consulting), delivering a senior consultant under an SLA. The vendor responded to tickets in a timely manner, helped reduce resolution time, and improved the client's customer operations while adapting to timezone differences.

Key Challenges

  • Provide a senior Oracle CPQ Cloud consultant for ongoing support.
  • Maintain SLA-managed ticket response and improve daily customer operations.

Project Deliverables

  • Senior consultant for Oracle CPQ Cloud support
  • SLA-managed ticket support and issue resolution
  • Detection of operational issues and workflow improvements

Project Solution

Arche Softronix assigned a senior consultant to provide SLA-managed support for Oracle CPQ Cloud. The vendor handled ticket intake and resolution, detected operational issues beneficial to the customer, and provided expertise that enabled the client to expand their Oracle service portfolio.

Project Outcome

  • Reduced ticket resolution time and improved customer operations for Oracle CPQ Cloud.
  • Effective workflow and timely responses despite timezone differences.
  • Increased visibility into operational issues that benefited the customer.

Platforms

  • CloudCloud

Tech Stack

  • OracleOracle

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Arche Softronix pvt ltd's team has responded to all tickets in a timely manner, helping the client improve their customer operations. They created effective workflows despite a difference in time zones.”

Sergio Alvarado

Operations Director

Note: This endorsement is based on publicly available client feedback from external review sources.

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