endorsedOngoingOracle CPQ Cloud Support for Rail Consulting
Services Covered:
Industry
Information Technology
Duration
67 months
Budget
Confidential
Start Date
1 January 2021
Team Size
1-5 Employees
Engagement Model
Offshore
Project Capability Score (PCS)
79/100
Good
Project Capability Score (PCS) estimates how capable Arche Softronix is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS
Client
Rail Consulting
Mexico City, MexicoProject Summary
Arche Softronix Pvt Ltd provided Oracle Cloud consulting and ongoing support to a consulting firm (Rail Consulting) by supplying a senior consultant for Oracle CPQ Cloud. The engagement is SLA-managed and focuses on timely ticket responses, issue detection, and operational improvements. The vendor's responsiveness and ability to adapt to the client's time zone improved the client's customer operations.
Key Challenges
- Need for a senior consultant to support Oracle CPQ Cloud
- Expand Rail Consulting's Oracle product service portfolio
Project Deliverables
- Senior consultant for Oracle CPQ Cloud support
- SLA-managed ticket response and incident resolution
- Operational workflows and issue detection recommendations
Project Solution
Arche Softronix provided a senior consultant to support Oracle CPQ Cloud as a support project managed by SLA. The vendor responds to tickets in a timely manner, helps detect operational issues, and provides solutions that benefit the customer's daily operations. The engagement leverages Arche's coverage of Oracle products to help Rail Consulting expand its service portfolio.
Project Outcome
- Improved ticket resolution times and increased visibility into customer operations
- Effective workflow with timezone adaptation and responsive communication
- Demonstrated expertise that led to operational improvements
Platforms
SaaS
Tech Stack
Oracle
Client Endorsement
Overall Review Rating
4.88
5 out of 5 stars
5 out of 5 starsTimeliness
Cost Rating
Willing to Refer
Quality of Deliverables
“Arche Softronix pvt ltd's team has responded to all tickets in a timely manner, helping the client improve their customer operations. They created effective workflows despite a difference in time zones.”
Note: This endorsement is based on publicly available client feedback from external review sources.
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