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EndorsedendorsedOngoing

ISP Telecom Platform: Softswitch, Cloud PBX, SMS & Mobile Dialer

Services Covered:

AI and Machine Learning • Custom Software Development
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Industry
Industry

Telecommunications

Duration
Durationinfo-circle

130 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 January 2015

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
81/100
Strong

Project Capability Score (PCS) estimates how capable REVE Systems is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Amber IT Limited

mapDhaka, Bangladesh

Project Summary

REVE Systems Ltd. provided Amber IT (a Bangladeshi ISP) with a telecom platform including a Class 5 softswitch and billing, cloud PBX, SMS solution, AI bot and a mobile dialer. The platform performs reliably (99.8% uptime), improved customer retention and acquisition, and reduced backend operational workload while enabling regular feature rollouts without service disruptions.

Key Challenges

  • Deliver a Class 5 softswitch with integrated billing
  • Develop an advanced mobile application and mobile dialer
  • Implement SMS solution and multitenant billing support
  • Build a cloud contact-center solution with live chat and AI bot
  • Integrate systems with ticketing, CRM, payment systems and reporting

Project Deliverables

  • IPTSP switch and billing solution
  • MNP dipping
  • Cloud PBX solution with small office management
  • SMS solution with billing and multitenant support
  • Live chat and AI-enabled bot integrated with ticketing and CRM
  • Mobile dialer (iOS, Android) for voice, video, SMS, and IM
  • Billing, charging, packaging, reporting and analytics

Project Solution

REVE Systems delivered multiple telecom-grade software components and integrations. They provided an IP/TSP Class 5 softswitch with billing and MNP dipping, a cloud PBX with small-office management, an SMS platform with billing and multitenant support, live chat and an AI bot integrated with ticketing and CRM, and mobile dialers for iOS and Android with voice, video, SMS and IM integrated with payment systems. The work also included billing, charging, packaging, reporting and analytics functionality and regular feature rollouts and support.

Project Outcome

  • The platform achieved 99.8% uptime
  • Improved customer retention and aided new customer acquisition
  • Reduced backend operational workload through integrations and automation
  • Streamlined user management and enabled regular feature rollouts without service disruptions
  • Software quality, scalability, and support response times exceeded client expectations

Platforms

  • MobileMobile
  • CloudCloud

Tech Stack

  • iOSiOS
  • AndroidAndroid

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“REVE Systems Ltd. has delivered a well-performing platform, achieving a 99.8% uptime. The platform has also helped the client improve customer retention, attract potential customers, reduce backend operation workload, streamline user management, and roll out features without any service disruptions.”

A K M Shamsuzzaman

General Manager (Technical)

Note: This endorsement is based on publicly available client feedback from external review sources.

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Budget:
50K - 199K
Duration:
58 months
Team Size:
6-10

Services Covered:

+3 more

Agency name:

REVE Systems

Project capability score (PCS):

83/100info-circle
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