endorsedOngoing

ISP Telecom Platform: Softswitch, Cloud PBX, SMS & Mobile Dialer

Services Covered:

AI and Machine Learning • Custom Software Development

Industry

Telecommunications

Duration

139 months

Budget

200K - 999K

Start Date

1 January 2015

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable REVE Systems is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Amber IT Limited

Dhaka, Bangladesh

Project Summary

REVE Systems Ltd. provided Amber IT (a Bangladeshi ISP) with a telecom platform including a Class 5 softswitch and billing, cloud PBX, SMS solution, AI bot and a mobile dialer. The platform performs reliably (99.8% uptime), improved customer retention and acquisition, and reduced backend operational workload while enabling regular feature rollouts without service disruptions.

Key Challenges

Deliver a Class 5 softswitch with integrated billing
Develop an advanced mobile application and mobile dialer
Implement SMS solution and multitenant billing support
Build a cloud contact-center solution with live chat and AI bot
Integrate systems with ticketing, CRM, payment systems and reporting

Project Deliverables

IPTSP switch and billing solution
MNP dipping
Cloud PBX solution with small office management
SMS solution with billing and multitenant support
Live chat and AI-enabled bot integrated with ticketing and CRM
Mobile dialer (iOS, Android) for voice, video, SMS, and IM
Billing, charging, packaging, reporting and analytics

Project Solution

REVE Systems delivered multiple telecom-grade software components and integrations. They provided an IP/TSP Class 5 softswitch with billing and MNP dipping, a cloud PBX with small-office management, an SMS platform with billing and multitenant support, live chat and an AI bot integrated with ticketing and CRM, and mobile dialers for iOS and Android with voice, video, SMS and IM integrated with payment systems. The work also included billing, charging, packaging, reporting and analytics functionality and regular feature rollouts and support.

Project Outcome

The platform achieved 99.8% uptime
Improved customer retention and aided new customer acquisition
Reduced backend operational workload through integrations and automation
Streamlined user management and enabled regular feature rollouts without service disruptions
Software quality, scalability, and support response times exceeded client expectations

Platforms

Mobile
Cloud

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“REVE Systems Ltd. has delivered a well-performing platform, achieving a 99.8% uptime. The platform has also helped the client improve customer retention, attract potential customers, reduce backend operation workload, streamline user management, and roll out features without any service disruptions.”
A K M Shamsuzzaman
General Manager (Technical), Amber IT at Amber IT Limited
Date: 08/17/2026