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NuruTalk Mobile App (Android & iOS)

Services Covered:

Mobile Application Development • AI and Machine Learning • UI/UX Design
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Industry
Industry

Telecommunications

Duration
Durationinfo-circle

58 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 January 2021

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
83/100
Strong

Project Capability Score (PCS) estimates how capable REVE Systems is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

NuruNet Communications Ltd

mapNairobi, Kenya

Project Summary

REVE Systems Ltd. developed and launched Android and iOS versions of the NuruTalk mobile app for a Kenyan telecommunications client, adding features like calling, SMS, wallet/payments and AI customer support. The vendor delivered the initial release within the agreed timeline and provides 24/7 technical support; measurable outcomes include 100% real-time wallet update accuracy and zero reconciliation discrepancies in billing reports and CDR logs.

Key Challenges

  • Launch advanced mobile apps to run IPTSP calling service in the local Kenya market
  • Ensure customer service via an AI-supported agent

Project Deliverables

  • Android and iOS mobile applications (calling, SMS, wallet, payments)
  • Backend server for billing, call/CDR, customer, route, and rate management
  • Integrated payment gateways (MPESA, PayPal, PesaPal)
  • AI support portal (chatbot, ticketing, knowledge base, social integration)
  • Admin dashboard for users, billing, calls, and reports

Project Solution

REVE Systems developed Android and iOS apps with voice calling, SMS, wallet and payment features and built a backend to manage billing, CDRs, routing, rates, registration and SMS. They integrated payment gateways (MPESA, PayPal, PesaPal), implemented an AI support portal with chatbot, ticketing and knowledge-base features, and delivered an admin dashboard for user, billing and report management. A team of six to ten staff were assigned to the project.

Project Outcome

  • Applications (NuruTalk) completed per proposal and within timeline
  • App performance aligned with SLA
  • Real-time wallet update accuracy of 100% across MPESA, PayPal, and PesaPal
  • Zero reconciliation discrepancies in billing reports and CDR logs
  • Improved system visibility via real-time monitoring dashboards
  • Customer support convenience improved using the REVE Chat solution

Platforms

  • MobileMobile
  • WebWeb
  • CloudCloud

Tech Stack

  • AndroidAndroid
  • iOSiOS
  • PayPalPayPal

Client Endorsement

Overall Review Rating

4.63star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“REVE Systems Ltd. has successfully delivered a high-performing app within the agreed timeline, meeting the client's expectations. The team ensures a seamless customer experience through 24/7 technical support and efficient resource allocation. The partners communicate through virtual meetings.”

Partho Protim Ghosh

Project Director

Note: This endorsement is based on publicly available client feedback from external review sources.

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