endorsedOngoing

CRM Prototype and Deployment for IT Services Client (Premier Is)

Services Covered:

Custom Software Development

Industry

Information Technology

Duration

64 months

Budget

50K - 199K

Start Date

1 April 2021

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Railwaymen is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

ALCO Company ApS

Denmark

Project Summary

Railwaymen collaborated with an IT services firm to develop and enhance a CRM-style tool for an end client, producing a prototype, UI and deployment environments. They established a Docker environment and staging/production setups to enable collaborative development. The client reported that Railwaymen supported the project at every stage and helped digitalize the customer retention process.

Key Challenges

Provide a CRM-like tool to support traveling salesmen with appointment management and supervision.
Integrate sales data from other bespoke systems into the solution.
Capture and incorporate customer feedback to support retention processes.

Project Deliverables

Prototype with key requirements and UI
Docker development environment for all parties
Staging and production environments
CRM-style application for appointment management, sales data and customer feedback

Project Solution

Railwaymen entered into cooperation after recommendation and interviews. They developed a prototype with key requirements and UI beginning in April 2021, set up a Docker environment to allow all parties to follow development, and configured staging and production environments for further implementation. Railwaymen enhanced and adapted the deliverables provided by the IT services firm and supported implementation across environments.

Project Outcome

Helped Premier Is management digitalize the customer retention process.
The final result matched the client's expectations and demonstrated professional support throughout the project.

Platforms

Tech Stack

Docker

Client Endorsement

Overall Review Rating

4.38

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Railwaymen and the IT services firm, the end client has digitalized their customer retention process. Railwaymen has supported the firm at every stage of the project. They showcased professionalism and effective communication, enabling them to meet the client's expectations.”
Walther Diechmann
Co-Owner
Date: 07/04/2022