endorsedOngoing

Software Maintenance & Dev for Luxury Jewelry Brand

Services Covered:

Custom Software Development • Software Maintenance and Support

Industry

Luxury Goods and Jewelry

Duration

91 months

Budget

Confidential

Start Date

1 January 2019

Team Size

11-15 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

71/100

Good

Project Capability Score (PCS) estimates how capable Radixweb is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

London, United Kingdom

Project Summary

Radixweb maintains a bespoke internal backend that controls the client's global inventory and other business systems while rebuilding the system from scratch using .NET. The client is a luxury jewelry brand; Radixweb provides proactive, solution-oriented support, resolves issues, and manages the project effectively. The vendor accommodates time-zone differences and works extended hours to support the client's needs.

Key Challenges

Replace a stalled vendor and revitalize development processes
Modernize and rebuild a bespoke backend that controls global inventory and other business systems

Project Deliverables

Maintaining existing bespoke backend system
Rebuilding the backend system from scratch using .NET
Delivering a new backend architecture and refreshed front-end/look

Project Solution

Radixweb took over maintenance of the client's bespoke backend system and continues to maintain it, while a separate Radixweb team is rebuilding the entire backend from scratch using .NET to provide a refreshed look and updated backend architecture. They provide ongoing issue resolution and project management support.

Project Outcome

Maintained existing platform and resolved previously recurring issues
Delivered proactive solutions and demonstrated strong project management
Provided transparent communication and extended-hours support despite time-zone differences

Platforms

E-commerce Platform

Tech Stack

.NET

Client Endorsement

Overall Review Rating

4.25

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Radixweb has done a good job of maintaining the existing platform. They are a solution-oriented team that is proactive in its problem-solving, and they’re willing to work extra hours to accommodate the business’ needs. They are a transparent, adaptable, and supportive partner.”
Anonymous
Digital & E-Commerce Director
Date: 09/03/2020