endorsedOngoing

Manual QA for Co‑browsing Chat Solution

Services Covered:

Software QA and Testing • Test Automation

Industry

Information Technology

Duration

122 months

Budget

50K - 199K

Start Date

1 June 2016

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable QA Madness is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Groningen, Netherlands

Project Summary

QA Madness provides manual testing and QA for a co-browsing chat solution, covering desktop browsers and mobile native browsers. Their engineers find bugs, offer UX recommendations, and help stabilize releases; switching from automated-only testing to manual testing improved release quality. The team communicates via Slack and Zoom and is working with the client to convert tests into automated integration where appropriate.

Key Challenges

Need to add human/manual testing to an automated development and deployment workflow
Speed up development while ensuring stability and catching integration issues

Project Deliverables

Manual testing across desktop browsers and mobile devices
Bug reports and defect tracking
Feature usability and UX recommendations
Regression and pre-release testing including rollback verification
Support to convert manual tests into automated/integration tests

Project Solution

QA Madness performed manual testing across desktop browsers (IE, Firefox, Chrome, Opera, Safari) and mobile native browsers on Android and iOS. They discovered bugs, provided alternative perspectives on new features, and recommended UX improvements to make screens more intuitive. The team coordinated with the client via Slack and Zoom, worked with one primary assigned tester plus a manager, and began supporting the client in converting manual tests into automated integration and functional testing across staging, private cloud, and production environments.

Project Outcome

Increased stability and security of releases
No issues with new releases in the past two months
One new release every week enabling faster development
Implemented a rollback tool and manual pre-release testing

Platforms

Web
Mobile

Tech Stack

Android
iOS

Client Endorsement

Overall Review Rating

4.25

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Switching from automated testing to manual testing has improved the quality of final products. They are skilled enough to handle a complicated solution with multiple user types, and they are thorough and creative when it comes to testing methods.”
Anonymous
Project Manager
Date: 06/14/2017