endorsedOngoing

Ecommerce Platform Development for Thomas Cook

Services Covered:

Custom Software Development • Website Development • Application Integration

Industry

Hospitality, Travel & Tourism

Duration

211 months

Budget

1M - 10M

Start Date

1 January 2009

Team Size

11-15 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Pwrteams is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Thomas Cook

Belgium

Project Summary

Pwrteams (formerly Skelia) took over full development responsibility for a travel ecommerce platform, building frontend and backend systems with JavaScript and .NET and integrating Sitecore and multiple third-party services. They set up servers for data handling and continue to provide ongoing development and QA. The engagement restored platform stability after a prior vendor failure and reduced high-priority defects significantly.

Key Challenges

Take over and stabilize an ecommerce platform previously developed by another vendor
Integrate the ecommerce platform with the mainframe and payment provider
Handle multiple third-party content and service integrations across the site

Project Deliverables

Ecommerce frontend and backend
Mainframe connectivity and processing of mainframe dump files
Third-party integrations (Zoover, payment provider, airline features)
WCMS (Sitecore) setup and content integration
Servers for data handling and upload
Design and ongoing development support

Project Solution

Skelia took over full responsibility for developing the ecommerce platform, delivering frontend and backend features, integrating with the mainframe and payment provider, and handling multiple third-party content integrations (e.g., Zoover) and airline features. They implemented the WCMS on Sitecore, set up backend servers to handle and upload data, and expanded the delivery team (10 developers and 4 QA) organized into two scrum teams. They also provided ongoing development, QA, and temporary resources as needed.

Project Outcome

Achieved platform stability within 2–3 months after taking over from the previous vendor
Rapid reduction of P1 defects to very low levels after production releases
Consistent delivery and improved platform reliability

Platforms

Tech Stack

JavaScript
.NET

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Their consistent delivery has aided in the company’s success. They provided stability where a previous vendor failed, and produced a platform that is virtually free of bugs. An honest, inquisitive demeanor continues to strengthen the collaboration with the internal team in order to find efficient solutions.”
Jorn Audooren
Technical Development Manager
Date: 11/10/2017