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Ecommerce Platform Development for Travel Enterprise

Services Covered:

Custom Software Development • E-commerce Development • Software Maintenance and Support
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Industry
Industry

Hospitality, Travel & Tourism

Duration
Durationinfo-circle

106 months

Budget
Budget

1M - 10M

Start Date
Start Date

1 January 2009

Team Size
Team Size

11-15

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
76/100
Good

Project Capability Score (PCS) estimates how capable Nortal is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Thomas Cook

map Belgium

Project Summary

Skelia took over development of a large travel ecommerce platform, building frontend and backend features, integrating mainframe and multiple third-party services, and implementing Sitecore as the WCMS. Using JavaScript and .NET, they also set up servers for data handling and continue to provide ongoing development and support. The client praised Skelia for stabilizing the platform quickly, delivering consistently, and significantly reducing P1 defects.

Key Challenges

  • Replace the existing vendor and assume responsibility for the ecommerce platform

Project Deliverables

  • Frontend and backend development
  • Sitecore WCMS implementation
  • Mainframe connectivity and payment provider integration
  • Third-party content integrations (e.g., Zoover)
  • Servers for data handling and upload

Project Solution

Skelia assumed full responsibility for the ecommerce platform, developing frontend and backend features, connecting the platform to the mainframe and the client's payment provider, and integrating multiple third-party content sources. They implemented the Sitecore WCMS, set up servers to handle and upload data, and expanded the delivery team (10 developers and 4 QA), working in two scrum teams with proxy product owners in Belgium.

Project Outcome

  • Stabilized the platform within 2–3 months after a previous vendor failure
  • Rapid decrease in P1 defects to a very low level after production releases
  • Consistent delivery and strong collaboration with internal teams

Platforms

  • WebWeb
  • CMSCMS

Tech Stack

  • JavaScriptJavaScript
  • .NET.NET
  • SitecoreSitecore

Client Endorsement

Overall Review Rating

4.5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Their consistent delivery has aided in the company’s success. They provided stability where a previous vendor failed, and produced a platform that is virtually free of bugs. An honest, inquisitive demeanor continues to strengthen the collaboration with the internal team in order to find efficient solutions.”

Jorn Audooren

Technical Development Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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