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UX Consulting & IT Staff Augmentation for Biometrics & Fraud Prevention Services Company

Services Covered:

Custom Software Development • Staff Augmentation
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Industry
Industry

Government & Public Safety

Duration
Durationinfo-circle

55 months

Budget
Budget

1M - 10M

Start Date
Start Date

1 January 2018

Team Size
Team Size

11-15

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
78/100
Good

Project Capability Score (PCS) estimates how capable PRAGMA is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Soy Yo

map Colombia

Project Summary

Pragma provided ongoing staff augmentation and UX/infrastructure consulting for a biometrics and fraud-prevention company, supplying specialized AWS personnel and managing cloud infrastructure components. Their support increased development capacity and infrastructure availability, and the client praised their commercial and technical alignment.

Key Challenges

  • Need for staff augmentation with specialized AWS development personnel
  • Need for support and management of infrastructure production

Project Deliverables

  • Staff augmentation (specialized AWS personnel)
  • Cloud infrastructure components
  • Data infrastructure consulting
  • UX consulting

Project Solution

Pragma supplied specialized staff (staff augmentation) and managed their recruitment and follow-up to ensure goals were met. They set up the client's cloud infrastructure components (AWS), and previously provided consulting on data infrastructure and UX. They integrated team members into the client's processes and tools and provided ongoing infrastructure production support.

Project Outcome

  • Increased development capacity by 20%
  • Achieved 99.5% infrastructure capacity/availability
  • Met established goals and adapted to client project management tools
  • Strong commercial-team support improving understanding of the client's business and needs

Platforms

  • CloudCloud

Tech Stack

  • Amazon Web Services (AWS)Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Reaching nearly 100% of the possible development capacity, the client has praised Pragma for their ability to expand technical bandwidth. Displaying multi-channel communication and a top-notch ability to communicate with clients. Customers can expect a partner focused on commercial success.”

Oscar Tello

Chief Technology Officer

Note: This endorsement is based on publicly available client feedback from external review sources.

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