endorsedOngoing

UX Consulting & IT Staff Augmentation for Biometrics & Fraud Prevention Services Company

Services Covered:

Custom Software Development • Staff Augmentation

Industry

Government & Public Safety

Duration

103 months

Budget

1M - 10M

Start Date

1 January 2018

Team Size

11-15 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable PRAGMA is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Soy Yo

Colombia

Project Summary

Pragma provided ongoing staff augmentation and UX/infrastructure consulting for a biometrics and fraud-prevention company, supplying specialized AWS personnel and managing cloud infrastructure components. Their support increased development capacity and infrastructure availability, and the client praised their commercial and technical alignment.

Key Challenges

Need for staff augmentation with specialized AWS development personnel
Need for support and management of infrastructure production

Project Deliverables

Staff augmentation (specialized AWS personnel)
Cloud infrastructure components
Data infrastructure consulting
UX consulting

Project Solution

Pragma supplied specialized staff (staff augmentation) and managed their recruitment and follow-up to ensure goals were met. They set up the client's cloud infrastructure components (AWS), and previously provided consulting on data infrastructure and UX. They integrated team members into the client's processes and tools and provided ongoing infrastructure production support.

Project Outcome

Increased development capacity by 20%
Achieved 99.5% infrastructure capacity/availability
Met established goals and adapted to client project management tools
Strong commercial-team support improving understanding of the client's business and needs

Platforms

Cloud

Tech Stack

Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Reaching nearly 100% of the possible development capacity, the client has praised Pragma for their ability to expand technical bandwidth. Displaying multi-channel communication and a top-notch ability to communicate with clients. Customers can expect a partner focused on commercial success.”
Oscar Tello
Chief Technology Officer
Date: 08/31/2022