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Web-Based Sales Chat Application (Node.js & SQL)

Services Covered:

Custom Software Development
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Industry
Industry

Information Technology

Duration
Durationinfo-circle

2 months

Budget
Budget

Less than 10K

Start Date
Start Date

1 August 2015

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
76/100
Good

Project Capability Score (PCS) estimates how capable Postindustria is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapMunich, Germany

Project Summary

IQRIA developed a web-based customer support application to enable live chat between agents and website visitors. The vendor delivered server-side scripts, an API, a chat widget and server setup primarily using Node.js and SQL. The application is in beta, with IQRIA performing implementation and bug fixing and interest from additional clients; the engagement is in phase two.

Key Challenges

  • Enable a sales team to answer live website chats in real time without a call center.
  • Provide an integrated web-based solution with an API for data transfer to client websites.

Project Deliverables

  • API
  • Server scripts
  • Widget
  • Server setup
  • Testing

Project Solution

IQRIA implemented the server-side application and provided an open API integrated into the client's website. They developed server scripts, the chat widget, performed server setup, testing and implemented the requested functionality. The system runs primarily on Node.js with a SQL database while the client websites integrate via the API (PHP on the website side).

Project Outcome

  • The application is in beta with client interest and deployment on client websites.
  • IQRIA is actively tracking and fixing bugs; results were reported as very good and phase two is underway.

Platforms

  • WebWeb

Tech Stack

  • Node.jsNode.js
  • SQLSQL
  • PHPPHP

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

The solution is in beta right now, and IQRIA is handling implementation and bug fixes. The application gets good results, and several clients have shown interest in it. IQRIA doesn't focus much on adding extra features. They put their energy into refining the ones we specified.

Tobias Weihofen

Founder

Note: This endorsement is based on publicly available client feedback from external review sources.

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