endorsedOngoing

Dispatching Software & Customer Portal for Locksmith Company

Services Covered:

Custom Software Development • UI/UX Design

Industry

Government & Public Safety

Duration

67 months

Budget

50K - 199K

Start Date

1 January 2021

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Phaedra Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Locksmith Company

Canada

Project Summary

A locksmithing company engaged Phaedra Solutions to replace its existing operating system and develop a dispatching platform that can be redistributed to other locksmiths. The vendor is designing a customer portal and a new UI while providing graphical support, web development, and backend scripting using Python, Django, and JavaScript. The engagement began in January 2021 and expanded from a small project into multiple ongoing initiatives. The client highlights Phaedra's organization, responsiveness, and collaborative approach.

Key Challenges

Replace the client's existing operating system
Design a customer portal and new UI for the dispatching software
Create a redistributable dispatching product for other locksmiths

Project Deliverables

Customer portal
New UI for dispatching software
Web pages
Backend scripting
Graphical assets

Project Solution

Phaedra Solutions provided graphical support, web page development, and backend scripting to replace the client's operating system and build a customer portal and new UI for dispatching software. The work is collaborative: the client supplies vision documentation and pre-scripts while Phaedra's account manager and team iterate on designs. The vendor staffed the engagement with two project managers, six engineers, and a graphic designer and adapts resources as project needs change. The tech stack includes Python, Django, and JavaScript.

Project Outcome

Projects remain in progress with ongoing iterative improvements
Strong project management and responsiveness from vendor (notably the project manager Isbah) with frequent meetings
Use of collaboration tools such as Slack and ClickUp to coordinate work

Platforms

Tech Stack

Python
Django
JavaScript

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“What initially started as a small project has expanded into multiple ventures. Phaedra Solutions has proven to be organized and responsive. The team works in conjunction with internal stakeholders to discuss the appropriate approach to a project, making suggestions that help progress development.”
Steve Rilliet
Innovation Manager
Date: 07/09/2021