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Staff Augmentation & Integration Development for Third-Party Logistics

Services Covered:

Custom Software Development
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Industry
Industry

Logistics & Transportation

Duration
Durationinfo-circle

22 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 September 2022

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
73/100
Good

Project Capability Score (PCS) estimates how capable ParallelStaff is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

FIDELITONE

mapPalatine, United States of America

Project Summary

Parallel Staff provided staff augmentation and development support to a third-party logistics company, delivering help desk support and engineering permanent solutions for customer issues. The engagement included integrations (EDI and APIs), a real-time delivery tracking app and a SQL CLR integration; the team reduced the client's ticket backlog from about 200 to three and met deadlines while communicating via Microsoft Teams and daily stand-ups.

Key Challenges

  • Needed senior developers for help desk support to address a backlog of hundreds of service desk tickets
  • Required additional development support for onboarding new customers and new projects
  • Onshore talent lacked capacity to work on new app development projects

Project Deliverables

  • Staff augmentation for help desk and development support
  • Onboarding process for new customers (requirements gathering and data integration)
  • Custom APIs and EDI integrations
  • Real-time delivery tracking application for big-box retailer integrations
  • SQL CLR integration to support dynamic API calls from SQL

Project Solution

Parallel Staff supplied senior developers for help desk support and development work, facilitating onboarding with customers to capture specifications and integrate their systems via EDI or custom APIs. The vendor built integrations and applications (including a real-time delivery tracking app for a big-box retailer) and implemented a SQL Common Language Runtime (CLR) integration when an external web service changed. The team was staffed as two integration developers and one web developer for ongoing support, and in some projects two developers worked for around four months.

Project Outcome

  • Reduced ticket backlog from ~200 to 3
  • Engineered permanent solutions that replaced reactive fixes
  • Completed some projects ahead of estimated expectations
  • Maintained consistent communication via Microsoft Teams, daily stand-ups, chats, calls, and email

Platforms

  • API/Integration PlatformAPI/Integration Platform

Tech Stack

  • SQLSQL

Client Endorsement

Overall Review Rating

4.5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Parallel Staff, Inc. has reduced the client's ticket backlog from 200 to three. The developers engineer permanent solutions, and Parallel Staff, Inc. is thorough in sourcing candidates. The team meets deadlines and communicates via Microsoft Teams, daily stand-ups, chats, calls, and emails.”

Richard Lebron

Director of Software Development

Note: This endorsement is based on publicly available client feedback from external review sources.

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