endorsedOngoing

Staff Augmentation & Back-Office Outsourcing for Remitly

Services Covered:

Staff Augmentation • Managed IT Services

Industry

Financial Services

Duration

79 months

Budget

Confidential

Start Date

1 January 2020

Team Size

16-20 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Newxel is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Remitly

United States of America

Project Summary

Newxel has provided staff augmentation and back-office outsourcing to Remitly, augmenting the client's R&D with React Native developers, a QA specialist, a UI/UX designer, and a backend developer while managing HR, legal, finance, IT support and travel/visa services. The engagement began in July 2020 and has grown into a multi-year partnership with a current team of 17 specialists and a low turnover rate. Newxel coordinates issues through a dedicated manager and communicates primarily via virtual meetings and messaging.

Key Challenges

Need for a skilled React Native development team for the client's R&D
Requirement to outsource all back-office routines and administrative operations for the assembled team

Project Deliverables

React Native development team
QA specialist
Product manager
UI/UX designer
Backend developer
Back-office operations management (HR, legal, finance, IT support, business travel, visa services)

Project Solution

Newxel sourced and staffed a qualified React Native development team for the client's R&D starting in July 2020, progressively recruiting additional specialists. In 2022 the engagement was expanded with a QA specialist, a Product Manager, a UI/UX designer, and a back-end developer; by 2023 the team reached 17 professionals. In addition to recruiting and staff augmentation, Newxel manages the client's back-office operations including HR, legal, finance, IT support, business travel and visa services.

Project Outcome

Grew the R&D team to 17 top-tier specialists
Maintained a very low turnover rate
Continued team growth with new positions opened and filled swiftly
Dedicated manager provided one-to-one sessions and efficient coordination
Fast, open communication and prompt responses enabling focus on performance

Platforms

Tech Stack

React Native

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Newxel has been working with the client for over three years, providing their team with 17 top-tier specialists. They impress the client with their low turnover rate and ability to close new positions swiftly. Moreover, their team responds promptly to requests and communicates effectively via email.”
Taras Kostiuchenko
Team Lead
Date: 01/22/2024