endorsedOngoing

IT Consulting & E-commerce Integration for Plix Life

Services Covered:

IT Consulting • Managed IT Services • Application Integration

Industry

Food & Beverage

Duration

59 months

Budget

Less than 10K

Start Date

1 September 2021

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable My Virtual Teams is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Plix Life

Mumbai, India

Project Summary

My Virtual Teams provided IT consulting and managed services to a nutraceutical e-commerce company, implementing and integrating Shopify, Zendesk, Unicommerce and AWS-based solutions. The engagement improved connectivity and reduced rejection and return rates; the vendor also helped enable Truecaller verification so calls are identified as from a verified business. Stakeholders praised the team's cost-effective solutions and reliable delivery.

Key Challenges

Needed IT consulting and managed services to support e-commerce operations
Required integration of Shopify, CRM, Unicommerce and AWS for streamlined logistics and operations

Project Deliverables

Shopify-based e-commerce back end
Zendesk CRM integration and ticketing setup
Unicommerce warehouse and logistics integration
Custom API integrations and AWS-based infrastructure
Ongoing maintenance, support and automation exploration

Project Solution

The vendor implemented and maintained the client's Shopify-based e-commerce back end, integrated CRM tools such as Zendesk, and connected Unicommerce for warehouse and logistics partners. They delivered custom API integrations and used Amazon AWS for infrastructure where needed. Additionally, they provided ongoing maintenance and support, linked disparate systems for streamlined operation, and evaluated automation tools to further improve processes.

Project Outcome

Increased connectivity and reduced rejection and return rates
Truecaller verification enabled, reducing calls going to spam
Consistent on-time delivery and cost-effective solutions

Platforms

E-commerce Platform
Cloud
CRM

Tech Stack

Amazon Web Services (AWS)
Shopify
Asana

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to the efforts of My Virtual Teams, the client is now seen as a verified business by potential customers. The team has also increased their connectivity while simultaneously decreasing their rejection rate. Internal stakeholders particularly praise their cost-effective solutions.”
Shankar Pillai
Head of Operations
Date: 04/09/2022