endorsedOngoing

Self-Service Kiosk, KDS and Mobile Apps for Pizza Restaurant

Services Covered:

Mobile Application Development • Website Development

Industry

Food & Beverage

Duration

47 months

Budget

200K - 999K

Start Date

1 September 2022

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Monosoft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Miami, United States of America

Project Summary

Monosoft developed a self-service kiosk app, native mobile apps, and an admin panel to automate in-store pizza orders and manage promotions, coupons, menus, analytics, and reports. Their Kitchen Display System and kiosk integrations now process over 3,500 orders per month, improved ordering convenience, and helped increase customer retention by 30%. The vendor met deadlines and provided rapid issue resolution and on-site setup support.

Key Challenges

Develop a self-service kiosk application to automate in-store orders
Create native iOS and Android applications for customizing pizzas and ordering
Build an admin panel to manage promotions, coupons, discounts, menu, analytics, and reports

Project Deliverables

KDS system for kitchen stations
Self-service kiosk Android app
Native iOS mobile app
Native Android mobile app
Admin panel with user and orders management, marketing tools and menu management
Doordash Drive integration
On-site hardware selection and setup

Project Solution

Monosoft selected and set up kitchen hardware and developed a Kitchen Display System for each station to streamline food preparation. They implemented a self-service kiosk (Android) integrated with the KDS, built native iOS and Android mobile apps integrated with the KDS, developed an admin panel for user/order/marketing/menu management, and implemented Doordash Drive integration, providing on-site setup and support.

Project Outcome

Processes more than 3500 orders per month
Increased customer retention rate by 30%
Received positive app reviews and improved ordering convenience
Features delivered on time with rapid issue resolution

Platforms

Mobile
Kiosk
POS

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The in-store kiosk app allowed customers to easily create and order custom pizzas without needing a cashier, and it received a lot of positive reviews. Monosoft's (formerly Agilistry's) Kitchen Display system was ideal for their needs, resulting in a 30% increase in customer retention rate.”
Karina Zaslavsky
Operations Manager, Restaurant at Confidential
Date: 01/04/2024