endorsedOngoing

Contact Management System for IT Consultancy

Services Covered:

Custom Software Development • Application Integration

Industry

Software Development

Duration

103 months

Budget

50K - 199K

Start Date

1 January 2018

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Mono Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

New York City, United States of America

Project Summary

Mono Software built a contact management system that consolidated and synced hundreds of thousands of duplicated contacts across Microsoft Exchange and proprietary backend systems. The vendor delivered clean code, strong communication, rapid bug resolution, and an overall high-quality product with ongoing monitoring and maintenance.

Key Challenges

Consolidate hundreds of thousands of duplicated contacts across multiple mailboxes and backend systems.
Create a single canonical contact database with one record per contact and synchronize it with all users' folders and backend systems.
Integrate systems without creating duplicate records and while preserving existing user workflows.

Project Deliverables

Contact management application
Integration with Microsoft Exchange and proprietary backend systems
UX/UI design
.NET-based application

Project Solution

Mono Software learned the client's Microsoft Exchange infrastructure and two proprietary backend systems, then designed and built a central contact database and an application that synced all sources to a single record per contact. They collaborated on requirements and specifications, designed the UX/UI, implemented the solution in .NET, and made the application compatible with Microsoft Exchange and the client's backend systems. The team included approximately five developers and a project manager throughout the engagement.

Project Outcome

The system was delivered to specification and fully deployed.
The client established a strong ongoing working relationship with responsive support and fast bug resolution via Redmine.
The vendor provided high-quality code and effective communication, enabling continued feature finalization and system monitoring.

Platforms

Tech Stack

.NET

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Mono Software delivered clean code and high caliber systems. They report and resolve software bugs rapidly and fastidiously. Excellent communication skills make them stand out from the competition among offshores developers. The team established a keen understanding of the company and their goals.”
Anonymous
President
Date: 10/16/2018