endorsedOngoing

Email Marketing & CRM Campaigns for Luxury Escapes

Services Covered:

CRM Solutions

Industry

Hospitality, Travel & Tourism

Duration

13 months

Budget

Confidential

Start Date

1 July 2025

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Mavlers is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Luxury Escapes

Sydney, Australia

Project Summary

Mavlers was engaged by Luxury Escapes, a global travel platform, to provide email and CRM campaign support across email, SMS, and WhatsApp, embedding within the client's CRM operations to manage Braze campaigns, automation, and HTML emails. With a small embedded team (2–5), they delivered 7+ emails and 10 SMS campaigns, improved periodical delivery volume by roughly 30%, and consistently delivered on time. The engagement began in July 2025 and is ongoing.

Key Challenges

Scale CRM execution across email, SMS, and WhatsApp
Find a team that can hit the ground running and operate independently within existing workflows

Project Deliverables

End-to-end campaign delivery across email, SMS, and WhatsApp
Braze campaign setup and deployment
Marketing automation builds
HTML email production

Project Solution

Mavlers embedded into the client's CRM operations to support end-to-end campaign delivery across email, SMS, and WhatsApp. They handled Braze campaign setup and deployment, built marketing automations, and produced HTML emails, operating as an integrated execution team of 2–5 people within the client's workflows.

Project Outcome

Delivered 7+ emails and 10 SMS campaigns with a small team
Improved periodical delivery volume by roughly 30%
Consistently delivered outputs on time and demonstrated strong attention to detail
Demonstrated willingness to learn new tools (e.g., SQL) to facilitate work

Platforms

Tech Stack

SQL
HTML

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Mavlers has been a reliable and capable partner throughout the project. With just two team members, the team has delivered seven emails and 10 SMS campaigns, which has impressed the client. Moreover, Mavlers' attention to detail is consistently strong, and they've always delivered outputs on time.”
Tina Wang
CRM Manager
Date: 03/29/2026