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Custom Software Development for Courier Logistics Provider

Services Covered:

Custom Software Development • Application Integration • Software Maintenance and Support
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Industry
Industry

Logistics & Transportation

Duration
Duration

139 months

Budget
Budget

10K - 49K

Client Size
Start Date

1 January 2015

Team Size
Team Size

6-10 Employees

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
82/100
Strong

Project Capability Score (PCS) estimates how capable Master Software Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Creative Logistics

map United Kingdom

Project Summary

Master Software Solutions developed custom courier-tracking software for a courier logistics provider, delivering live tracking, an admin dashboard, monitoring systems, and Salesforce CRM integration. The client praised the solution's visibility and the provider's transparency and commitment.

Key Challenges

  • Setup remote server
  • Manage and track parcels
  • Integrate Salesforce

Project Deliverables

  • Courier tracking software
  • Admin dashboard
  • Live tracking and monitoring system
  • Salesforce integration
  • Remote server setup
  • Advanced reports and analytics

Project Solution

The vendor built a courier tracking and monitoring system and provided a CRM solution to streamline customer service. The scope included a dashboard for business visibility and remote server setup; monitoring was implemented using EDI and API solutions according to the client.

Project Outcome

  • Dashboard that provides high-end business visibility.
  • Live tracking and monitoring of couriers.
  • Integrated Salesforce for streamlined customer service.
  • Advanced reports and analytics.
  • Increased customer base and higher satisfaction rate.

Platforms

  • CRMCRM

Tech Stack

  • REST APIREST API

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Master Software Solutions, the client has gained a dashboard that provides high-end business visibility. The team is highly concise from a workflow standpoint, and internal stakeholders are particularly impressed with the service provider's transparency and commitment.”

Ella Butler

Operational Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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View Project Details