endorsedOngoing

Customer Data Management System for Logistics Company

Services Covered:

Custom Software Development • Software Maintenance and Support

Industry

Logistics & Transportation

Duration

100 months

Budget

50K - 199K

Start Date

1 April 2018

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

68/100

Good

Project Capability Score (PCS) estimates how capable Computools is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Philadelphia, United States of America

Project Summary

Computools developed a Java-based customer data management system for a growing logistics company, starting with a workflow diagram, interactive prototype and roadmap. The solution exceeded expectations; the vendor continues to update the system and maintains strong communication with the client.

Key Challenges

Needed an external firm to develop a system capable of managing customer data as the company grew rapidly.
Required validation of internal system changes before committing significant budget, addressed via an interactive prototype.

Project Deliverables

Workflow diagram and roadmap
Interactive prototype of the software
Java-based customer data management system
Project documentation and regular status reporting

Project Solution

Computools worked with the client to define budget, schedule and communication methods, designed a workflow diagram, and produced a roadmap. They developed an interactive prototype to validate requirements and then implemented a Java-based customer data management system to store customer information and service requests. The vendor's project manager and business analyst oversaw the delivery, and the team continues to provide updates and maintenance.

Project Outcome

Delivered a Java-based customer data management system that met expectations and continues to be updated.
Maintained consistent communication via Skype and Slack; client is satisfied and recommends the vendor.

Platforms

Tech Stack

Java

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Computools delivered an outstanding software that exceeded project expectations. They continue to update the system to ensure it performs at the highest level. Their team provides a communicative experience while reacting positively to frequently changing requirements. They’re talented developers.”
Brian Hunt
CTO
Date: 11/01/2018