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EndorsedendorsedOngoing

WordPress Support & Technical Augmentation

Services Covered:

Staff Augmentation • Software Maintenance and Support
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Industry
Industry

Information Technology

Duration
Durationinfo-circle

15 months

Budget
Budget

Less than 10K

Start Date
Start Date

1 January 2018

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
82/100
Strong

Project Capability Score (PCS) estimates how capable ManekTech is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Two Sparrows

map New Zealand

Project Summary

ManekTech provided ongoing technical support and augmentation for multiple WordPress sites owned by the client. Their involvement reduced technical support wait times and improved response and reporting processes, with direct communication from account and project managers and a dedicated developer.

Key Challenges

  • Need for reliable, responsive WordPress support for client-managed sites.
  • Goal to reduce response times and receive quick, accurate support.

Project Deliverables

  • Ongoing WordPress website support
  • Dedicated developer access for issues
  • Account manager and project manager communication and reporting

Project Solution

ManekTech provided ongoing technical support for various WordPress sites, handling recurring website support issues and offering direct access to a dedicated developer. The client had regular communication with an account manager and a project manager for fast responses and reporting. The vendor engaged via the client’s website and was selected after discussion of their capabilities.

Project Outcome

  • Reduced technical support wait times and faster issue resolution.
  • Direct communication with the project manager ensured fast responses and effective reporting.
  • Demonstrated skill and reliable, affordable support options.

Platforms

  • CMSCMS
  • WebWeb

Tech Stack

  • WordPressWordPress

Client Endorsement

Overall Review Rating

4.25star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Their involvement has reduced technical support wait times for the websites. ManekTech is a skilled partner, and they follow an accountable tracking and communication process.”

Imelda Morgan

Owner

Note: This endorsement is based on publicly available client feedback from external review sources.

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