endorsedOngoing

Joomla Portal Development & Ongoing Maintenance for IT Support Company

Services Covered:

Custom Software Development • Software Maintenance and Support • CMS Development

Industry

Information Technology

Duration

91 months

Budget

10K - 49K

Start Date

1 January 2019

Team Size

Confidential

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Biztech Consulting & Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Reading, United Kingdom

Project Summary

Biztech IT Consultancy has provided ongoing Joomla-based development and maintenance for an IT support company's partner and customer-facing portals since January 2019. The vendor customizes portals, builds plugins, and implements features like calendars and mailing functions while maintaining the systems on a monthly retainer; the client reports the work is valuable, flexible, and communicative.

Key Challenges

Manage and develop 11 partner portals plus multiple customer-facing portals.
Implement multilingual portals with role-based access and account-request flows.
Modernize and optimize portal interfaces and functionality while ensuring sustainability and uptime.

Project Deliverables

Partner and customer-facing portals (multilingual)
Joomla-based portal customizations
Calendar and mailing functionality
Custom plugins
Ongoing updates and maintenance

Project Solution

The vendor develops, customizes, and maintains multiple partner and customer-facing portals using Joomla. Work has included photo enhancement, feature development (calendar and mailing functions), plugin development, access-control and download management, interface modernization, and regular updates and maintenance to ensure uptime. The engagement is ongoing under a monthly retainer.

Project Outcome

Continuous portal maintenance and enhancements since Jan. 2019 on a monthly retainer.
Investment of approximately $10,000–$15,000 to date.
The vendor’s work has been useful and valuable to the in-house team and delivered as promised.

Platforms

Tech Stack

Joomla

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The team continues to work around several obstacles to deliver products as promised so, their work has been very useful and valuable to the in-house team. In addition to being flexible and communicative, Biztech IT Consultancy Pvt. Ltd. has extensive expertise in their field.”
Anonymous
Partner Executive
Date: 02/20/2020