endorsedOngoing

Shopify Website Customization and App Development for Jewelry Company

Services Covered:

E-commerce Development • Custom Software Development • CMS Development • Graphic Design

Industry

E-commerce & Retail

Duration

151 months

Budget

Confidential

Start Date

1 January 2014

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable Lucent Innovation is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

United Kingdom

Project Summary

Lucent Innovation customizes and maintains a Shopify store for an online jewelry company and built a Shopify app to help sort customer orders. The vendor also customizes the site's WordPress blog and provides graphic design. The client praises the team's responsiveness, quality of deliverables, and ongoing support over multiple years.

Key Challenges

Customize the Shopify store to meet the company's exact needs and branding
Improve order sorting and handling to efficiently process daily orders
Provide ongoing maintenance and rapid fixes for a 24/7 online shop

Project Deliverables

Custom Shopify website and ongoing customizations
Shopify app to download and sort orders
WordPress blog layout and design
Graphic design assets and layout customization

Project Solution

The vendor provides ongoing Shopify site customization and maintenance, implementing both large and small changes as requested. They developed a custom Shopify app (not a mobile app) to extract and sort orders to improve order handling. Additionally, the team creates graphic design assets and customizes the site's WordPress blog layout. Most communication is handled via a single primary point of contact.

Project Outcome

Everything on the website has been crafted or adapted by Lucent Innovation
The Shopify app saves significant time and improves order handling
The client has maintained the engagement for multiple years (ongoing relationship)
Responsive support with replies often within twelve hours despite time-zone differences

Platforms

E-commerce Platform
CMS
Web

Tech Stack

WordPress

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The custom site has been well-received, and the app saves significant amounts of time. Lucent Innovation’s understanding of Shopify technology helps them meet deadlines and respond quickly to any technical concerns that arise. The team’s quality deliverables set them up for an ongoing engagement.”
Tom Lane
Director
Date: 02/26/2019