endorsedOngoing

Development Support for Media File Platform

Services Covered:

Custom Software Development

Industry

Media

Duration

132 months

Budget

Confidential

Start Date

1 August 2015

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable Leobit is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Austin, United States of America

Project Summary

Leobit provides ongoing PHP and C# development support, including maintenance and bug fixes, for a media file–sharing enterprise product. The engagement started in August 2015 and evolved from a spec-driven build into an embedded, collaborative relationship. After initial staffing issues, Leobit connected the client with a reliable developer who now works as an extension of the in-house team.

Key Challenges

The client's development team lacked resources to build PHP-based applications
Early staffing mismatches and language/communication barriers hindered initial progress
The client experienced several unsuccessful prior engagements before finding a suitable vendor match

Project Deliverables

Software built to specifications
Ongoing maintenance and bug fixes
Developer resource assigned to the account
Interfacing with the client's customers

Project Solution

Leobit acted as an extension of the client's development team, initially building the file-sharing software to specification and later collaborating on ongoing maintenance. Their work focuses on resolving bugs and updating code in C# and PHP, and they interface directly with the client's customers. The vendor has one developer permanently assigned to the account and has supported the client since August 2015.

Project Outcome

Leobit connected the client with a talented developer after earlier unsuccessful projects
The vendor has become an integrated extension of the client's team, improving day-to-day delivery
Daily coordination via Skype and Assembla tickets established a reliable workflow
The current developer demonstrates strong work ethic and adaptability

Platforms

SaaS

Tech Stack

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Although the engagement started off rocky, Leobit continued to work with internal staff to deliver the right person. They’ve since assigned a hard-working developer who is able to adapt to a unique work environment. They face challenges with a good attitude and strive to ensure client satisfaction.”
Anonymous
Co-Founder
Date: 10/11/2018