endorsedOngoing

Custom CRM Development for Cloud Cost Management SaaS

Services Covered:

CRM Solutions • Custom Software Development • Software Maintenance and Support

Industry

Software Development

Duration

30 months

Budget

50K - 199K

Start Date

1 February 2024

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

85/100

Strong

Project Capability Score (PCS) estimates how capable KanhaSoft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Yotascale

United States of America

Project Summary

KanhaSoft developed a custom CRM for a cloud cost management SaaS company, handling requirement analysis through deployment and providing ongoing maintenance. The CRM improved customer engagement and resource tracking, producing a 20% reduction in response time and better reporting for data-driven decisions. The vendor met deadlines, stayed within budget, and provided clear, responsive project management.

Key Challenges

Needed a customized CRM to manage client interactions
Needed to streamline customer engagement processes

Project Deliverables

Custom CRM system built from scratch using Python
Deployment of the CRM and integration into client workflows
Ongoing maintenance and support

Project Solution

KanhaSoft managed the end-to-end CRM development: requirement analysis, development, deployment, and ongoing support. The CRM was built from scratch using Python and the vendor provides ongoing maintenance services. The client engaged with a small team (2–5 people) including a developer, QA specialist, and a project manager; project management used Asana, and communication was via Zoom and Google Meet.

Project Outcome

20% reduction in response time with improved customer engagement and resource tracking
Better reporting capabilities enabling more data-driven decisions
No bugs reported and the vendor met deadlines while staying within budget

Platforms

SaaS
Web

Tech Stack

Python

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to KanhaSoft's custom CRM, the client has improved their customer engagement processes and resource tracking, resulting in a 20% reduction in response time. KanhaSoft meets deadlines and stays within budget, and their responsiveness, technical expertise, and adaptability are outstanding.”
Pedro Leonardo
Sr Director Product Development
Date: 02/11/2025