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Custom CRM Development for Cloud Cost Management SaaS

Services Covered:

CRM Solutions • Custom Software Development • Software Maintenance and Support
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Industry
Industry

Software Development

Duration
Durationinfo-circle

12 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 February 2024

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
85/100
Strong

Project Capability Score (PCS) estimates how capable KanhaSoft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Yotascale

map United States of America

Project Summary

KanhaSoft developed a custom CRM for a cloud cost management SaaS company, handling requirement analysis through deployment and providing ongoing maintenance. The CRM improved customer engagement and resource tracking, producing a 20% reduction in response time and better reporting for data-driven decisions. The vendor met deadlines, stayed within budget, and provided clear, responsive project management.

Key Challenges

  • Needed a customized CRM to manage client interactions
  • Needed to streamline customer engagement processes

Project Deliverables

  • Custom CRM system built from scratch using Python
  • Deployment of the CRM and integration into client workflows
  • Ongoing maintenance and support

Project Solution

KanhaSoft managed the end-to-end CRM development: requirement analysis, development, deployment, and ongoing support. The CRM was built from scratch using Python and the vendor provides ongoing maintenance services. The client engaged with a small team (2–5 people) including a developer, QA specialist, and a project manager; project management used Asana, and communication was via Zoom and Google Meet.

Project Outcome

  • 20% reduction in response time with improved customer engagement and resource tracking
  • Better reporting capabilities enabling more data-driven decisions
  • No bugs reported and the vendor met deadlines while staying within budget

Platforms

  • SaaSSaaS
  • WebWeb

Tech Stack

  • PythonPython

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to KanhaSoft's custom CRM, the client has improved their customer engagement processes and resource tracking, resulting in a 20% reduction in response time. KanhaSoft meets deadlines and stays within budget, and their responsiveness, technical expertise, and adaptability are outstanding.”

Pedro Leonardo

Sr Director Product Development

Note: This endorsement is based on publicly available client feedback from external review sources.

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