endorsedOngoing

NetSuite Migration and Real-time Web Service for Pharmaceutical Distributor

Services Covered:

Cloud Consulting and Services • Managed IT Services • IT Consulting

Industry

Pharmaceuticals & Biotechnology

Duration

77 months

Budget

10K - 49K

Start Date

1 March 2020

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Jobin & Jismi is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Miami, United States of America

Project Summary

Jobin And Jismi IT Services provided NetSuite-based IT services to a Miami-based pharmaceutical distributor, replacing a problematic WooCommerce integration and building a custom web service to sell products on industry platforms. They customized the client's NetSuite e-commerce functionality, created test environments and briefing documentation for a platform provider, and now provide ongoing functional accounting support including rebate management and reconciliations. The solutions reduced maintenance overhead and enabled real-time data synchronization for inventory and order processing.

Key Challenges

Replace legacy WooCommerce e-commerce technology
Resolve data discrepancy issues with WooCommerce integrations
Integrate with third‑party industry ordering platforms to enable streamlined ordering

Project Deliverables

Customized NetSuite e-commerce solution
Web service for real-time product and order data exchange
Test environments for platform provider validation
Briefing and requirements documentation
Functional accounting support including rebate management and reconciliations

Project Solution

The vendor identified that the client's NetSuite subscription could replace the problematic WooCommerce setup and customized NetSuite to meet industry requirements. They developed a web service to enable real-time product and order exchanges with industry ordering platforms, coordinated directly with the platform provider to gather requirements and produced briefing documentation, and created test environments to meet the provider’s low-maintenance standards. Additionally, they provided functional accounting guidance and are developing rebate management, accruals, and reconciliation processes.

Project Outcome

Transitioned from WooCommerce to a stable, low‑maintenance NetSuite solution freeing team time
Opened a new sales channel via the web service and enabled real‑time data sync instead of batch EDI
Enabled real‑time inventory checks (quantity, lot, expiration) and streamlined acknowledgments, shipping notices, and invoicing
Avoided adding headcount by outsourcing ongoing functionality and support

Platforms

ERP
Web
E-commerce Platform

Tech Stack

Net Suite

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Jobin And Jismi IT Services LLP has helped the client streamline their e-commerce system and processes to spur long-term profitability. Clear, detailed, and consistent communication highlight the team's expert technical services. They are positive professionals who go above and beyond what is asked.”
Gavin Mulligan
VP Business Operations
Date: 02/24/2021