endorsedOngoing

IT Managed Services for Shoe Company

Services Covered:

Managed IT Services

Industry

E-commerce & Retail

Duration

130 months

Budget

Confidential

Start Date

1 October 2015

Team Size

Confidential

Engagement Model

Nearshore

Project Capability Score (PCS)

66/100

Good

Project Capability Score (PCS) estimates how capable ITGix Ltd is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Switzerland

Project Summary

A Swiss shoe company contracted ITGix to manage backend IT operations, including server maintenance, backups, security diagnostics, monitoring and disaster recovery. ITGix runs the client's multiple virtual server environments and administers Oracle Database and WebLogic. The vendor is responsive and able to restore service from its disaster-recovery site, and the client reports organized documentation and positive interactions with the team.

Key Challenges

Needed backend management including server maintenance and backups.

Project Deliverables

Server maintenance and management
Security diagnostics
Disaster recovery site and recovery services
Monitoring systems management
Oracle Database and WebLogic administration

Project Solution

ITGix maintains the client's servers and ensures they are up to date. They run security diagnostics and manage the client's disaster recovery sites, administer Oracle Database and WebLogic, and manage multiple virtual server environments. ITGix also handles the client's monitoring systems and provides support via a generic help email. The engagement has been ongoing since October 2015.

Project Outcome

Service restored via ITGix’s disaster recovery site after a cloud platform failure.
Responsive and timely support with organized, accessible documentation.
Positive internal adoption and high satisfaction with the vendor's team.

Platforms

Cloud

Tech Stack

Oracle

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“ITGix is responsive and works quickly to solve problems. A cloud platform recently went down, but thanks to their disaster recover site, service resumed shortly afterward. The entire team is friendly and highly skilled, making them a trusted IT partner.”
Anonymous
Head of Development
Date: 06/12/2018