endorsedCompleted

Oracle EBS Support and Integrations for Telecommunications Company

Services Covered:

Application Integration • Test Automation • Software Maintenance and Support

Industry

Telecommunications

Duration

23 months

Budget

1M - 10M

Start Date

1 January 2021

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable IT Teams is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

India

Project Summary

IT Teams provided end-to-end support for a telecommunications company's Oracle EBS solution in the European market, delivering enhancements, break-fix support, automation testing, ServiceNow ticketing-system improvements, and Mulesoft integrations. The engagement used a dedicated delivery team of five vendor resources and resulted in high business satisfaction and zero backlog by project end.

Key Challenges

Need for enhancement and support of Oracle EBS for the European market
Requirement for QA automation
Need for integrations and ticketing-system support

Project Deliverables

End-to-end support of Oracle EBS solution
Enhancements and break-fix support
ServiceNow ticketing system enhancements
Automation testing
Mulesoft integration solutions

Project Solution

IT Teams built a dedicated delivery team and provided end-to-end support for the client's Oracle EBS instance in the European market. Work included understanding business requirements, developing enhancements, supporting critical incidents and break-fix issues, managing application configurations, enhancing the ServiceNow ticketing system, performing automation testing, and delivering integration solutions on Mulesoft.

Project Outcome

High business satisfaction ratings
Zero backlog requirements and incidents toward project end
Seamless collaboration with regular meetings, prompt responses, and transparency

Platforms

ERP
API/Integration Platform

Tech Stack

Oracle

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to IT Teams' assistance, the project was a success — there was a high business satisfaction rating and zero backlog requirements. The team maintained smooth communication, promptly and transparently addressing concerns and holding meetings. What stood out was their agility and customer focus.”
Anonymous
General Manager
Date: 11/07/2022