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Mobile Shopping App and Chatbot for Jewelry Manufacturer

Services Covered:

Custom Software Development • Chatbot Development • Mobile Application Development
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Industry
Industry

Engineering & Manufacturing

Duration
Duration

4 months

Budget
Budget

Confidential

Client Size
Start Date

1 October 2021

Team Size
Team Size

1-5 Employees

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable IT-Dimension Inc is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Zolotoy Vek

map Ukraine

Project Summary

IT-Dimension developed a mobile shopping app and integrated chatbots for a jewelry manufacturer, using Python, MySQL, Magento, and REST APIs. The solution improved customer engagement and sales, and the vendor used Agile/Scrum processes and tools (Jira, Slack, Trello) to manage delivery.

Key Challenges

  • Create a simple mobile solution to replace in-store visits
  • Capture and leverage the growing mobile messenger audience as a sales channel

Project Deliverables

  • Mobile app with chatbot and messaging features
  • User onboarding flow
  • Product catalog with images and detailed descriptions
  • Payment system with multiple options
  • Delivery options and order fulfillment features
  • Customer service/chatbot integration

Project Solution

IT-Dimension designed and built a mobile store and chatbot-based shopping experience for the client, implementing user onboarding, a vivid product catalog, multiple payment options, delivery options, and customer-service/chatbot integration. The team delivered the solution using Python, MySQL, Magento and REST APIs and managed the project with Agile/Scrum practices and tools (Jira, Slack, Trello).

Project Outcome

  • Increased customer engagement through chatbots
  • Increased sales due to easier mobile purchases
  • Reduced customer service inquiries

Platforms

  • MobileMobile

Tech Stack

  • PythonPython
  • MySQLMySQL
  • REST APIREST API
  • MagentoMagento

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“IT-Dimension’s chatbots helped increase customer engagement and sales. The team used an Agile methodology to manage schedules and ensure tasks are completed on time, and internal stakeholders were particularly impressed with the vendor's commitment to customer service and openness.”

Yurii Kara

CIO

Note: This endorsement is based on publicly available client feedback from external review sources.

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