endorsedOngoing

Engineer Field Service Android App for Johnson Health Tech

Services Covered:

Mobile Application Development

Industry

Engineering & Manufacturing

Duration

151 months

Budget

Confidential

Start Date

1 January 2014

Team Size

Confidential

Engagement Model

Onshore

Project Capability Score (PCS)

71/100

Good

Project Capability Score (PCS) estimates how capable TPIsoftware is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Johnson Health Tech (JHT)

Taichung, Taiwan

Project Summary

ThinkPower developed a custom Android mobile app (the "Engineer App") for Johnson Health Tech to enable field engineers to fulfill service requests and access necessary customer information. The app provides cloud-based product data access, Google Maps-powered location services, on-site recording/updating of maintenance parts and statuses, work order/photo uploads, and digital signature capture. The client praised ThinkPower's technical expertise and organization, and ThinkPower delivered system design, test reports, user manuals, and the application source code.

Key Challenges

Serve mobile devices with a stable mobile app solution.
Secure long-term technical and stability support for customer service.
Expand the Engineer App project to subsidiary companies worldwide.
Prepare for a future Big Data Analysis project.

Project Deliverables

Engineer mobile app (Android)
Cloud-based customer product information access
Google Maps location integration
Maintenance parts and status recording/updating
Work order and photo upload to cloud
Digital signature capture (paperless)
System design document
System test report
User manual
Application and source code

Project Solution

ThinkPower developed the initial "Engineer App" focused on Android OS. The scope included enabling engineers to check customer product information via the cloud, link customer records to Google Maps for location/GPS, record and update maintenance parts and service statuses during field visits, upload work orders and photos to cloud storage, and capture customers' digital signatures on-site. ThinkPower also produced system design documentation, a system test report, a user manual, and delivered the application and source code.

Project Outcome

Improved field engineers' mobility, enabling quicker response to customer needs.
Cloud access to customer product information.
Google Maps-linked customer location and GPS integration.
Ability to record/update maintenance parts and service statuses onsite.
Work order and photo uploads to cloud to prevent loss.
Digital signature capture enabling paperless completions.
Delivered system design, system test report, user manual, and application source code; strong project management including kickoff attendance by the general manager.

Platforms

Mobile

Tech Stack

Android
Xamarin

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The app developed by ThinkPower allows for cloud access of customer information, Google Maps-powered location services, and more precise logging of service requests. The client praised ThinkPower for their technical expertise across multiple segments as well as their organization.”
Jacky Hsu
Senior Administrator
Date: 12/30/2016