endorsedOngoing

WebRTC Softphone SDK and Telecom Platform Frontend Development

Services Covered:

Custom Software Development • UI/UX Design

Industry

Telecommunications

Duration

64 months

Budget

50K - 199K

Start Date

1 April 2021

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

70/100

Good

Project Capability Score (PCS) estimates how capable Innowise is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Buffalo, United States of America

Project Summary

Innowise Group built three telephony products for a voice-over-IP company: a WebRTC softphone SDK, a nearly complete mobile app, and an in-progress telecommunications platform. The vendor handled nearly all user-facing frontend work and worked with the client's internal resources. Stakeholders report that the delivered products are high quality, shipped reasonably quickly, and enabled the client to compete with larger firms.

Key Challenges

Needed frontend resources to build and scale telephony products quickly.
Small internal engineering team lacked capacity to deliver the planned products.
Required React developers proficient in JavaScript, TypeScript, and Figma for design components.

Project Deliverables

WebRTC softphone SDK
Mobile application
New telecommunications platform
User-facing frontend (UI)

Project Solution

Innowise Group developed three main products for the client: a WebRTC softphone provided as an embeddable SDK with address book, contacts, call history, SMS/MMS support and desktop call-center features; a nearly complete mobile version of that application; and ongoing work on a new telecommunications platform. The vendor performed nearly all user-facing frontend development, supplying React/JavaScript/TypeScript expertise and design-component work (Figma). The engagement used GitHub for project management, Slack for communication, and Google Meet for standups.

Project Outcome

Delivered the best products the client had ever delivered to customers.
Delivered work reasonably quickly with reliable time estimates.
Improved product quality through code reviews and proactive suggestions.
Enabled the client to compete with much larger companies.

Platforms

Web
Mobile
Desktop

Tech Stack

React.js
JavaScript
TypeScript
webRTC

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Innowise Group, the client has delivered the highest quality products they’ve ever made. Internal stakeholders are exceedingly satisfied with their work — the projects have been an enormous success, and the team is committed, proactive, and prompt. Customers can expect a great partnership.”
Anonymous
CIO
Date: 06/29/2022