endorsedOngoing

React Frontend & UX for Telecommunications Customer Portal

Services Covered:

Custom Software Development • UI/UX Design

Industry

Telecommunications

18 months

Budget

50K - 199K

Start Date

1 May 2019

Team Size

6-10

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Shark Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Netaxis Solutions

Belgium

Project Summary

Shark Software provides ongoing frontend development and UX design for a telecommunications provider's customer-facing portals, working primarily in React. The engagement began in May 2019 and expanded from a small module to larger, independent delivery of product components. The client's customer feedback improved markedly—from negative to very positive—and the team is noted for being adaptable, communicative, and responsive to suggestions.

Key Challenges

Expand specific features in an existing React frontend
Build and enhance customer-facing portals for telco service provider customers
Scale frontend development capacity with React expertise

Project Deliverables

Frontend web portals
UX design
React-based frontend modules

Project Solution

Shark Software handled frontend development and UX design for the client's React-based web portals, starting with a small module and expanding to independently develop significant parts of the product. The vendor implemented UI and frontend features based on specifications provided by the client, took technical leadership for implementation details, and collaborated with the client's QA and integration teams. Communication and task tracking were managed via Asana and Slack, with weekly progress and technical calls.

Project Outcome

Positive customer feedback and significantly improved customer satisfaction
Project work completed in four months versus an expected six months
Higher software quality with fewer bugs compared to the previous partner

Platforms

Tech Stack

React.js
Asana

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The ongoing support from Shark Software has helped the client make a big difference in the feedback they receive from customers, going from negative to very positive. The team is adaptable, communicative, and welcoming of suggestions and feedback.”
Bart Coelmont
Product Manager
Date: 11/18/2020