endorsedCompleted

Project Library & Chatbot Integration for Dynamic Process Automation

Services Covered:

Custom Software Development • Staff Augmentation • Chatbot Development

Industry

Software Development

2 months

Budget

200K - 999K

Start Date

1 December 2023

Team Size

6-10

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable Incode Group is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

AnyforSoft

Indian Harbour Beach, United States of America

Project Summary

Incode Group developed a project library featuring customizable dataflow settings and chatbot integration, including a dataflow constructor and logging with import/export capabilities. They provided chatbot training and integrations for Slack, Microsoft Teams, Alexa and other voice/messaging platforms. The engagement resulted in a dynamic process automation platform connecting NLP/chat/voice to cloud and legacy apps, and contributed to the client securing two multi-million fundraising rounds and expanding the team to 100+ people.

Key Challenges

Develop a project library incorporating customizable data flow settings and chatbot integration
Create a data flow constructor with trigger events, data conversion (including table processing) and multi-source integration, and present final data in report format
Implement data flow logging to monitor progress, timings, and errors, plus export/import of data flow settings
Provide chatbot training across Slack, Microsoft Teams, and Alexa
Enable manual bot configuration with automatic response customization based on data flow outcomes, including graphical displays, links, and actionable buttons

Project Deliverables

Project library with customizable data flow settings
Dataflow constructor (trigger events, data conversion, table processing, multi-source integration)
Data flow logging and export/import functionality
Chatbot integration and training for Slack, Microsoft Teams, and Alexa
Process automation platform connecting NLP/Chat/Voice to cloud apps and legacy systems

Project Solution

Incode Group staffed a core project team (6-10 people) to lead architecture and process decisions and build the product from early stages. They implemented a project library and dataflow constructor handling triggers, data conversion and multi-source integration, added logging with export/import capabilities, and integrated and trained chatbots across Slack, Microsoft Teams, and Alexa. The vendor coordinated weekly meetings, provided project management and architecture guidance, and organized development into sub-teams to accelerate delivery.

Project Outcome

Secured two additional multi-million fundraising rounds
Expanded the project team to 100+ people
Split development into three independent sub-teams within Incode Group, accelerating delivery
Delivered a dynamic process automation platform integrating NLP/chat/voice with cloud apps, legacy systems (XML), and documents
Maintained weekly progress meetings and strong project management, enabling timely decision-making

Platforms

SaaS
Cloud

Tech Stack

Python
React.js

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to Incode Group's suggestions, the client had two multi-million fundraising rounds and expanded their team to over 100 employees. The team delivered a process automation platform connecting Slack, Skype, Alexa, and Google Assistant. The team had weekly meetings and was flexible.”
Vladyslav Zdravchev
Business Development Manager
Date: 03/05/2024