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Internal Operations Platform with Embedded AI Agents

Services Covered:

AI and Machine Learning • Custom Software Development • Web Application Development
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Industry
Industry

Information Technology

Duration
Duration

3 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 March 2026

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
86/100
Strong

Project Capability Score (PCS) estimates how capable Incode Group is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Koitechs

map Ukraine

Project Summary

Incode Group built a custom internal operations platform for an IT services company using React, Node.js with NestJS, and PostgreSQL, embedding AI agents to automate repetitive workflows. The platform reduced time spent on recurring operational tasks by 40%, accelerated report generation from two hours to under five minutes, and achieved rapid user adoption. The team used Agile sprints and regular demos throughout the engagement.

Key Challenges

  • Need for a technical partner to build an internal operations platform with embedded AI agents
  • Reduce staff time on manual data entry, report generation, and answering recurring internal questions
  • Automate repetitive tasks to free staff for higher-value work

Project Deliverables

  • Fully functional web platform with role-based access
  • Three AI agents embedded into daily workflows
  • Admin dashboard for agent configuration and monitoring
  • API integrations with existing tools
  • Documentation for internal teams

Project Solution

Incode Group designed and built an internal web platform from scratch using React on the frontend and Node.js with NestJS on the backend, backed by PostgreSQL. They embedded three AI agents into the UI to handle report generation, answer internal questions by pulling context from the knowledge base, and automate routine data processing. The team delivered an admin panel for configuring agent behavior, API integrations with existing tools, and documentation. The solution was deployed on the client's infrastructure.

Project Outcome

  • 40% reduction in time spent on recurring operational tasks within the first month
  • AI agents handle about 70% of internal questions previously directed to managers
  • Report generation reduced from ~2 hours to under 5 minutes
  • Rapid adoption with daily use within the first week and platform paid for itself within 6 weeks

Platforms

  • WebWeb
  • AI/ML PlatformAI/ML Platform

Tech Stack

  • React.jsReact.js
  • Node.jsNode.js
  • NestJSNestJS
  • PostgreSQLPostgreSQL
  • RESTful APIRESTful API

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Incode Group delivered a functional platform that reduced the client's time on recurring operational tasks by 40%. The team led a well-organized process, using Agile sprints and regular demos to ensure effective communication and collaboration. The client was also impressed with the team's honesty.”

AnastasiiA

Partnership Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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