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SAP Vendor Portal Integrations & IT Staff Augmentation for Insurance Company

Services Covered:

Staff Augmentation • API Development • Application Integration • Database Development and Management
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Industry
Industry

Financial Services

Duration
Durationinfo-circle

31 months

Budget
Budget

Confidential

Start Date
Start Date

1 November 2019

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable Inclusion Cloud is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Seguros Sura

mapBuenos Aires, Argentina

Project Summary

An insurance company (Seguros Sura) partnered with Inclusion Cloud beginning in Nov. 2019 for IT staff augmentation to support a vendor portal, SQL database maintenance, and integrations using Azure Functions and Logic Apps. Inclusion Cloud supplied three specialists and implemented SAP ERP–portal integrations, API development on Azure, and ongoing database maintenance. The engagement shortened candidate search time, improved internal and customer satisfaction, and established regular communication rhythms.

Key Challenges

  • Integrate SAP ERP with a vendor portal to enable supplier invoice registration and self-service.
  • Maintain and improve SQL database performance and resolve corrective incidents.
  • Develop API/integration capabilities using Azure Functions and Logic Apps.
  • Acquire and place skilled staff (SAP FI, SQL DBA, FullStack) to meet project requirements.

Project Deliverables

  • Developed integrations and configurations between SAP ERP and the vendor portal to enable supplier invoice registration and self-service.
  • Built APIs using Azure Functions and Logic Apps to connect digital access and core systems.
  • Performed SQL database maintenance including corrective incident resolution, performance improvements, and preventive work.
  • Provisioned three staffed resources: SAP FI Functional Analyst, SQL DBA, and FullStack Developer.

Project Solution

Inclusion Cloud provided IT staff augmentation and supplied three dedicated resources (a SAP FI functional analyst, a SQL DBA, and a FullStack developer). They developed integrations and configurations between SAP ERP and the vendor portal so suppliers could register invoices and self-manage, built APIs using Azure Functions and Logic Apps to connect digital access with core systems, and carried out SQL database maintenance including corrective, performance, and preventive improvements. The vendor also managed recruitment and selection processes including technical and soft-skill screening and medical/psycho-technical checks to reduce turnover.

Project Outcome

  • Shortened recruitment/search time for candidates.
  • Improved satisfaction of internal users and customers through timely, quality solutions.
  • Regular biweekly reviews and daily communication ensured deliverable quality and project follow-up.
  • Reduced resource turnover due to a rigorous candidate selection and screening process.

Platforms

  • CloudCloud
  • WebWeb

Tech Stack

  • AzureAzure
  • SQLSQL
  • REST APIREST API

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Collaborating with Inclusion Cloud enables the client to easily and quickly assign someone to their business needs and achieve internal and external customer satisfaction. The team has demonstrated commitment and timeliness in communicating every process and delivering quality solutions.”

Laureano Saporito

Aplication Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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