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ERP Support and Maintenance for Frozen Food Company

Services Covered:

Custom Software Development • Software Maintenance and Support
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Industry
Industry

Food & Beverage

Duration
Duration

3 months

Budget
Budget

Less than 10K

Start Date
Start Date

1 January 2022

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable Inclusion Cloud is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapBuenos Aires, Argentina

Project Summary

Inclusion Cloud provided 24/7 ERP maintenance and an invoicing integration between the client's SAP ERP and Argentina's tax authority (AFIP) for a frozen food manufacturer. The vendor delivered support on time, within budget, and to scope, offering strong project management and proactive communication with teams in Canada and Argentina. The client is a Canada-based frozen potato products manufacturer employing ~22,000 people.

Key Challenges

  • Implement an invoice monitor to connect SAP ERP with Argentina's tax authority (AFIP)
  • Ensure long-term maintenance and support of the system

Project Deliverables

  • Invoice monitor connecting ERP (SAP) with Argentina's tax authority (AFIP)
  • 24x7x365 proactive monitoring and planned maintenance
  • SAP support including FI-CO functional analysis and ABAP development

Project Solution

Inclusion Cloud implemented and maintained an invoice-monitoring integration between the client's SAP ERP and Argentina's tax authority (AFIP), and provided comprehensive remote support. The vendor delivered 24x7x365 proactive monitoring and planned maintenance and staffed the engagement with a senior project manager, a senior SAP FI-CO functional analyst, two senior SAP ABAP developers, and a senior QA resource.

Project Outcome

  • The project was implemented on time
  • The project was completed within budget
  • The project met the defined scope for a mission-critical process
  • Improved communication and planning across teams in Canada and Argentina
  • High-quality, fast delivery by senior resources

Platforms

  • ERPERP

Tech Stack

  • ABAPABAP

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Inclusion Cloud’s successfully provided support, and their work was on time, within budget, and as specified. Their communicative and organized approach fostered a collaborative working relationship. They offered excellent project management on top of their technical expertise.”

Anonymous

Senior Business Analyst

Note: This endorsement is based on publicly available client feedback from external review sources.

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